Dick Smith Nissan of Columbia Auto Repair Service

I ask the woman who filled out my repair sheet to put new wiper blazes on rear window, but it was not on my receipt and wasn’t done.

Everything was great

There was a little bit of a wait time before I got checked in. The shop had me in and out as my expectations were set by the service guy that checked me in. The only area of opportunity for Nissan is that there were no complimentary snacks and drinks. I’m diabetic and hadn’t eaten anything. I was going to stop and get food but didn’t want to be late. I knew that they normally have a few bags of chips or crackers and diet drinks, so I came straight over. The snacks are actually 1 of 2 reasons for why I come to Nissan over alternative places that offer cheaper prices. The other reason is the Nissans rewards. Problem is they aren’t calculating correctly anymore so I’m not getting the usual discount. I also was told that I would get a complimentary spray down(wash) but they didn’t do it. It was supposed to rain later so I didn’t make a fuss over it. Kaitlyn and I interacted well and she was courteous. I hope the two biggest issues (snacks & rewards) are fixed the next time I come in.ill be praying on this.

Right on top of things.

I was very satisfied with Rick. He was very nice but the people that changed my oil did not put the sticker on for the next service

Kaitlyn is the best!

I appreciated Daniel assisting me with questions I had regarding my maintenance.

Thank you

He is the BEST

We purchased the vehicle with oil changes to be included. They have charged my son, and attempted to charge me. This matter needs to be corrected, especially when you have already paid for a service to be included.

Very satisfied with Kaitlyn Dock

Always a pleasure dealing with Kaitlyn. She's friendly and understanding of any concerns I may have about the services I may need.

They did a great job of working on my car and keeping me updated on it.

I appreciate you guys!

Kaitlyn is personable and friendly. She is professional and provided excellent service. Had a smile on her face with every interaction.

Daniel was very helpful and courteous with my concern and answered my questions.

My vehicle is 6 yrs old has only 36k miles does not need all that crap they said I drive maybe200miles a month

I was told that my car would be done at 5:30pm and they had failed to tell me that my car was ready. I had to call the service department three times in order to get an update on my vehicle and was told that every one had packed up and left. I was able to get my vehicle from the kind cashier, but I am highly upset that I wasn’t informed about my vehicle.

Thanks for taking care of my vehicle and for your kindness.

Daniel listened to my questions and responded appropriately.