Shaun Fauz continues providimg outstanding customer support. From vehicle drop off and throughout the service visit, i was informed on every aspect of the services performed, and always feel that maintenance costs are fairly priced. Due to his efforts, I feel my SUV is properly maintained and safe.
2 hours to get the job done seems excessive
The team was so professional
Door does lock now but you cannot exit from that door. It just now be opened from the outside which is not how it went in. I need to make an appointment to have this fixed. I have left a voicemail for Shaun after he left for the day so I’m sure he will follow up with me tomorrow
I believe I responded to a similar message like this before. I have your dealership several times… no answer. I also indicated that you did not address the only issue I want to deal with - too much oil consumption.
Anything that you do that I did not request is not relevant now. Please focus on the reason I brought my car to you.
I am writing to express my dissatisfaction with the recent service I received at your service center for my Hyundai Palisade. I initially brought my car in because the engine light was on. After an inspection, your team recommended urgent fixes as well as additional recommended repairs. I agreed to proceed with all the suggested work, which cost me approximately $3,171.
Unfortunately, less than 24 hours after collecting my car, the engine light has turned back on. This is both shocking and disappointing, as it suggests the root issue was not resolved properly during the service.
I would like this matter addressed promptly, as I trusted your team’s expertise and recommendations. Kindly advise on the next steps to resolve this issue.
Thanks
Saud
****-****-xxxx
Lake of update on vehicle repair work when car was in shop, not drivable, for almost 30 days waiting for back order part. I had to keep calling couple times each week for updates. Also, extremely difficult to ever reach anyone in the Service department. Inexcusable to not have a loaner vehicle, especially for times when it’s known that repairs will take several days especially when part is on back order.
Ahmad was cordial and efficient
This was my first time there. Apparently no one gives a damn about time. Everyone is so relaxed and calm. They don’t listen to what I said. I told them that Im in a rush please don’t send my car to car wash, but yet they went and got it out of the car wash after I told that I have to leave again. The guy who went and brought the car put it in park without coming to a complete stop. How do you run this place with such group of people? It’s amazing. I won’t be coming back
John was a professional , courteous, knowledgeable and straight forward. His advice saved me money. His intervention resulted in prompt service exceeding expectations.
Eddy is an excelent advisor and we rely on his feedbacks
The service team was great. Wonderful experience.
Shaun is the absolute best. Will continue to be a Hyundai household just to be able to work with him.
Call me at ****-****-xxxx. I can’t talk to anyone. No one answers phones or calls. You have had the car about a week. This is the third attempt to get a warranty repair made. The second time you said the car was fixed and it couldn’t be driven off the lot. From this point on, I am calling Hyundai corporate, an attorney, looking into State agencies to complain to, etc. just do the right thing and fix the car. It just shouldn’t be this hard.
John and his team did a great job. They found the issue and then worked with the warranty dept to ensure the repair would be covered. That was excellent.
The team then worked our car in quickly.
John did a great job, and that includes the mechanics that did the qork.
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