This is my 4th Kia purchase and service and quality is what brings me back. Serena is a great service consultant. She ensured my first oil change w this vehicle at this new dealership (we just moved back room SC) was top notch. She’s a great team member.
She does a great job explaining everything. Serena is very good at communicating and making sure everything is taking care of. I look forward to seeing her again.
Please see all previous communication regarding multiple issues throughout our relationship with your dealership. Our extremely simple issues have yet to be addressed and the treatment we have received thus far echos in a lack of integrity. We have sent out an extremely detailed email and as stated there, will be exploring outside counsel if we continue to be ignored.
My oil was not changed and my tires were not rotated and I was charged for the service. I am now bringing my car in on Saturday to have the services done .
Great service. The customer service and attention was the best.
They did a great job. Kimmi did an amazing job. Gave me updates and helped me figure out how to get my maps on my car. See you in July when I get another car.
Devon was professional,courteous and helpful.
I was completely satisfied with Serena. She was great.
She delivered excellent customer service!
I appreciate how easy the service team made the whole process.this was the third dealership I tried to get into. But this team made It was worth coming all the way to Wexford.
Kimmie was friendly and kept me informed. The service on my Sportage was quick and efficient. Thank you.
Service was fine. My only comment (and this applies to more parties than just you) I am growing weary of the strong-arm review-us tactics so many practice today.
Please, marketing people: Figure out a different way to do this! I promise you, if I had an issue I would COMPLAIN. If I am SILENT you can take as written that everything is fine.
I left a review on the Jim Shorkey Kia website.
Serena was awesome and to the best of the ability helped me go through the questions and get my Telluride serviced top notch. Thanks to her and wish her the best!
Remembered me, helped me promptly. A very good experience.
Didn't youbuses to do complimentary car washes for vehicles being serviced?
Kimmi was great but Shorkey did not have the part needed for my recall and that was disappointing
Thank you Serena for helping us with both of our vehicles.
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