Kimmi provided excellent service. My car was finished in the allotted time and she made extra effort to ensure a speedy departure.
Serena was good in communicating what are the services going to be done and confirming with me. She also explained the services that were done. Appreciated!
This is the second time i've dealt with serena and she is the best i've ever dealt with in your department.
I had been trying to contact your service department by phone to set up an appointment for a "while you wait" oil change. Four phone calls and I never received a call back after leaving messages each time. I finally gave up and had to schedule one two and a half months out online.
In contrast, my wife, who uses Shorkie Kia in North Huntingdon because it's close to work, always gets either a live answer to the phone or a call back the same day without fail.
When I went to my appointment yesterday I recognized Serena, who is a big help the last time I was there.
She was very helpful, and has an amazing amount of knowledge about parts, tires, and just about anything else that has to do with service including costs. She really went out of her way to help me. She is amazing!
Kimmi was super nice and understanding that I didn’t want to do anything other than the recalls.
Serena and the rest of the team are the best. Thank you for cleaning up my grandsons mess in the back. The car looks great.Great job on the headliner. Looks wonderful. I still don't like the headrest.
She was very thorough and patient with me.ucj appreciated
Very friendly salesman, Dylan, worked very hard to get us our car in a timely manner during a very hard situation we were going thru.
I couldn't be happier with the way I have been treated. Montana is an awesome dude! He saved me today...
Serena was polite, knowledgeable and knew why I was there. Shorkey should consider her a valuable employee
An angry customer inadvertently took my car keys and ran with them, and left me stuck at the dealer for a few hours longer than I should have been- Devon could not have been kinder about trying to resolve the situation, and I’m so glad for that. He drove to get my spare key from my partner while I waited. Once I finally got home, my main key was recovered from the other customer, and Devon drove to my house to drop it off. What a sweetie, 10/10 recovery from an awful situation!
Serena is as professional as can be! Made sure that the proper work was done on my car & held a high standard for the service department in my opinion. I was very pleased & appreciative of her & the service team!
Pleasant. Efficient. Knowledgeable.
Devon was extremely professional and communicative. Very organized and was quick to check us in and called when the vehicle was ready. Great personality!
Great service, great people!
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