Great service as usual. Courtesy every time. Thanks
I had an appointment to have my vehicle serviced at 8:15 a.m. in the morning and left so that I could spend time with my daughters who were in town for spring break. I called at 11:00 a.m. to check on the status to learn it was not ready, so I went to the dealership to wait. James explained that there were many other customers who were waiting at the dealership to have their vehicles serviced so their’s were serviced first.
While James was very apologetic, I feel this is a poor policy. Why have appointment slots, if the appointment time does not determine when the service is performed, regardless if you are present or not. I waited another hour and a half for my vehicle to be ready.
Explained every detail in simple terms. Definitely have no complaints. Keep up the good work.
I spoke to CHRIS FISCHER late Tuesday about a problem with our INFINITI. It was towed to the dealership Wednesday morning and repaired by Wednesday afternoon. CHRIS was very knowledgeable, professional and thorough explaining the entire process. Bob JOHANSSON, CHAPIN South Carolina
Chris, you are the “best Service Manager” I have encountered! Thank you for educating me on my service plan and getting me back on track! The staff were very nice from scheduling to checking out! When you see customers asking to say hello to Chris before they leave is assurance I’m getting best in class service, relationship is important! Great experience!
My only feedback is the wait time for an oil change and tire rotation. I waited 2 1/2 hours.
I love working with Chris. He is awsome!
James is professional and courteous. He was able to get me in and out in a reasonable amount of time.
Chris is very competent in his knowledge of the Infinity vehicles and service required.
He is usually spot on for the cause of a problem...
Thank you ???????? I’ll be back for the other repairs
I don’t appreciate grease stains on the driver’s door panel by the technician. This is the second time that I’ve experienced this.
Thanks James Hackworth for being my service technician. He’s very honest and knowledgeable with me.
James did an outstanding job and is very knowledgeable. I will return with any maintenance required for my vehicle.
He was very friendly and professional!
Thank you for your service
Chris has always provided me with great customer service!
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