Because they was trying to make us pay for a maintenance service on coolant when we just bought the car in November and only put like 3000 miles on it when we bought it they supposed to do like a 21 inspection of the car which they should have already flushed it so I wasn’t pleased about that and also The service representative stated that our car is not certified preowned meaning that when we bought the car it was actually on infinity light, but we went to our salesman at **** Smith Nissan, who sold us the car so actually it is an Infiniti car
I have contacted James and his manager about the conditions of my vehicle upon the return to me
Outstanding customer service. Thanks
I am well pleased with the service I received from Michael Brown on my 2019 Infinit. The first conversation on 2-7-25 until I picked my vehicle up on 2-14-25, he consistently kept me informed? of the needs and progress of my vehicle.
I could not have ask for a better Service Technician than Chris Fisher. My service experience was stellar. Chris is very knowledgeable and is an expert in his field of service. Excellent work.Great service.Job well done!!
Michael is always a great help when I bring my vehicle in. Him and the whole staff are awesome!! Very professional!!
Chris is the ultimate professional! His expertise and customer service are second to none. Greatly appreciate all that he does. Keep up the great work.
Chris's assistance/service was excellent!
Customer service was Awesome.all my questions were answered and I was updated on the maintenance and service of my vehicle. I will recommend **** Smith IInfiniti to my family and friends.
I trust Chris to take care of me and my **** Smith 21 yr old G35!
Michael provided exceptional customer service today! Thank you!
Great service as always, first time with Michael he was very professional.
Chris was very helpful!!! Thank you!
He was very professional & answered all of our concerns in detail for us to fully understand and plan ahead for future repairs.
I would suggest better communication with your customers
This is my second Infiniti. Chris has been my advisor over the years. He has always been honest, no pressure on getting something done asap, unless it’s a must. I appreciate that.
Thanks,
Audrey K
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