Justin was great explained in detail all work performed
Service was completed in a timely manner. Staff was polite and answered all questions.
Very happy with her service and answering questions
It was 2 hours before I got my car back just for an oil change and with an appointment, with no communication as to why it was so long. I asked about getting my sensor checked and was told it would take 1.5-2hrs so I opted to skip that, but it still took 2 hours. Which, if I would have been informed or someone checked in after 1.5 hours to let me know what was going on, it would have been slightly better.
The service team is the reason I bought my Versa here last year and the reason my default service for my Nissan and Hyundai. The service team is warm and welcoming which drastically improves the experience of getting my cars serviced.
Truly wish I had more words for all three of the service members I am lucky enough to interaction with.
Madison in service is awesome!
Lucas always does a great job of helping figure out my vehicles needs. He is very knowledgeable and helpful. A pleasure to work with!
Great experience on all aspects
My issue still persists, I have received 0 contact regarding the next steps to resolution. My vehicle is unsafe to drive, after only 27 days of ownership’
The staff was great, easy to work with. Madison was extremely helpful and very knowledgeable.
Rep is always courteous and welcoming. He has explained about the procedures and updates for maintenance on car.
Seth was professional and courteous. The care they show is phenomenal! I just wished they gave complimentary car washes like other places do. Also show me the broken part while it’s in or on the car. I just have to trust you. Thank you.
Thank you for the loaner car, appreciate it.
The team at **** Smith truly cares about me and my vehicle. I trust them with the care of my car.
The overall service took a very long time. I was there for almost 3 and 1/2 hours for a simple oil change and tire rotation. Lucas was extremely nice and apologetic about it and I understood that it was out of his hands and that there was a new system in place. However, the new system seems to be lacking in time management and makes the vehicle servicing took longer than necessary. I also believe a service I received last year was flag as an immediate action item, although it has been completed last year at this location. It’s hard to trust what the mechanics are saying are necessary and what is simply being recommended and this makes me distrustful of what is being said.
Mr. Lucas was the 1st contact walking in for my 1st visit to this location and I will be back. His service and attention was greatly appreciated &spot on with what I needed and wanted.
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