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Real Reviews From Verified Customers

Service Center Review Summary

5 star 113 reviews 68%
4 star 27 reviews 16%
3 star 15 reviews 9%
2 star 3 reviews 2%
1 star 8 reviews 5%
Review Us
Yong M.
5 out of 5
3/6/2025
Very satisfied
Vickie W.
5 out of 5
3/6/2025
Great job
David I.
5 out of 5
3/6/2025
Helen was awesome, as usual!
Diane D.
5 out of 5
3/6/2025
The service was great. Helen was attentive & worked to help resolve the problem.
Kristine H.
5 out of 5
3/5/2025
Visit went well!
Ah'Dyssey C.
5 out of 5
3/5/2025
Mark is an outstanding person with a great attitude! He handled my vehicle situation with care and I got my vehicle back in a timely manner! I will definitely be back.
Kenneth M.
5 out of 5
3/5/2025
Thank you Jim for the great service.
Peter B.
4 out of 5
3/5/2025
Mark got me taken care of!
Richard R.
5 out of 5
3/5/2025
Excellent!!
Michael B.
5 out of 5
3/5/2025
Ok
Henry I.
5 out of 5
3/4/2025
I like that you give me a update what is being done with my car
Cory A.
1 out of 5
3/4/2025
I was just irritated that I was supposed to get my running boards put on and after I was there awhile they realized they were not the right size that was ordered. I work till 4am so for me to get there on no sleep hardly and then told it was a wasted Trip just stinks.
Daniel A.
4 out of 5
3/3/2025
Very pleased with Jim Allen, especially his help on locating missing engine compartment covers. I have yet to hear from him, but I am confident that he will follow through when technician returns from vacation. Thank you Jim!!
Darmacus S.
5 out of 5
3/2/2025
Newbold team works together and gives excellent customer service.
David R.
5 out of 5
3/2/2025
Shawn is great to work with! Trust him with both of my vehicles for over 10 years. Appreciate him and the team!
Christina K.
2 out of 5
3/2/2025
Time is a priority. When you make an appointment for an oil change it should take at most 45 mins not 2 hours.
Paul M.
5 out of 5
3/1/2025
Great service department!
Carol H.
5 out of 5
3/1/2025
Mark was my service agent. I felt confident in his handling of my vehicle deficiencies.
Brigette G.
4 out of 5
3/1/2025
I appreciate the honesty about a mistake made during the previous visit, and then the problem being addressed. Hopefully it was completed correctly this time! Mark is always great to deal with, and he remembers customers by name.
Tyson J.
4 out of 5
3/1/2025
Mark is the best. He always provides great customer service and he listens to the customer. He goes above and beyond. Exceptional is an understatement.

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