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Real Reviews From Verified Customers

Service Center Review Summary

5 star 16 reviews 48%
4 star 6 reviews 18%
3 star 2 reviews 6%
2 star 6 reviews 18%
1 star 3 reviews 9%
Review Us
Elizabeth B.
5 out of 5
3/12/2025
Excellent service and a great experience.
Gerald H.
2 out of 5
3/12/2025
Service took 2 hrs and 15 minutes. Service manager did NOT keep me updated. I only receive update when at 2 hours I asked of the status of my vehicle. He looked it up and said needed two air filters. Ather another 15 minutes I asked the status. He said that it was ready and parked out front. Very poor service!!
Logan W.
2 out of 5
3/12/2025
It took 3 hours from my scheduled appointment to when I got my car to rotate tires and patch where I had a nail in the tire. My wife and I both have a new 2024 tundra and a 2025 sequoia and I’ve been here for 3 or 4 services and the fastest has been 2 and a half hours. So it was not a one time occurrence that I could look past. So far every service takes this long.
Amy P.
2 out of 5
3/12/2025
The explanation of my service after the fact with my service technician, Bob Troutman was disappointing and rude. I was made to feel dumb with my questions and did not feel like I was made a priority when checking in/out but rather an inconvenience. I will be requesting to no longer work with this employee.
Charles H.
5 out of 5
3/12/2025
Good job
Alexander K.
5 out of 5
3/12/2025
Great work. Thank you
Sharon N.
5 out of 5
3/12/2025
Justin was so friendly and helpful. It’s always such a pleasure bringing our cars in for service!!
Brandon C.
5 out of 5
3/12/2025
**** was great and friendly. The work was done in the time frame I was expecting. Thank you to the tech that performed my recall also!
Terry G.
5 out of 5
3/12/2025
He did an excellent job. Very pleasant, very professional guy.
Nicholas L.
4 out of 5
3/12/2025
Bob is straight forward and honest. He’s the man. He keeps me coming back, every time.
Becky B.
5 out of 5
3/12/2025
Tanner is awesome, instant friend, thank you
George V.
5 out of 5
3/12/2025
Very professional and personable…
Teresa B.
4 out of 5
3/12/2025
Tanner was friendly, explained today was a new computer system and kept me apprised at each step as well as answering all my questions. He represents the reason I use Pedersen.

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