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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7526 reviews 72%
4 star 1261 reviews 12%
3 star 272 reviews 3%
2 star 657 reviews 6%
1 star 710 reviews 7%
Review Us
Terri B.
5 out of 5
3/11/2025
Ulysses is my service advisor and has been for several years now, and I adore him. He goes so far out of his way to please me! Makes my visit so pleasant! He always goes above and beyond!
Luis G.
5 out of 5
3/11/2025
Great job and very fast thank you.
Claudia G.
5 out of 5
3/11/2025
Everything went well
Joseph M.
5 out of 5
3/9/2025
It was a quick and easy service very friendly very satisfied thank you Simond Valley Honda
William R.
5 out of 5
3/8/2025
Keep up the good work
Danielle B.
5 out of 5
3/8/2025
Uli always takes great care of me n my honda. He is the perfect choice.
Mayra M.
5 out of 5
3/8/2025
I received great customer service for my car service today. I was greeted by Jesse **** when I arrived and listened to for what needed to be fixed on my car and also kindly got a shuttle service to drop me off. I thank Dulce Lopez for setting up my service appointment and for communicating to me on updates on my car repair and for helping me to get shuttle service to pick up my car. Also, Thank you to the mechanic who fixed my car and returning it as soon as he could.
Basem A.
5 out of 5
3/8/2025
Good service
Meghan A.
5 out of 5
3/8/2025
Dulce was very kind and helpful. When she wasn’t available, Brandon stepped over to answer my questions and help check in my van. My car was done ahead of time too which was a big bonus!
Victor A.
4 out of 5
3/8/2025
A wheel nut broke while my rear brakes were being changed. I only come to Diamond Valley Honda, so any overtightened screws during a service would have been caused by the dealership techs. I was originally going to be charged an additional labor fee of around $200 on top of my initial labor fee for parts that totaled $25. Luckily the service team and management prioritized a loyal returning customer and I feel comfortable in recommending the team to others.
Kirby D.
4 out of 5
3/8/2025
Recall work was completed in the time frame I was quoted. The waiting area is comfortable.
Portia B.
5 out of 5
3/8/2025
It was a job well done with kindness, patience and knowledge.
William W.
4 out of 5
3/8/2025
Everything was done efficiently.
Dwight F.
5 out of 5
3/7/2025
Great customer service
Amanda K.
4 out of 5
3/7/2025
There was a mistake when I had scheduled a service appointment for two recalls earlier in the week, and only one recall was serviced. Brandon and Jessie were very helpful in getting me in right away and helping to make the situation right. I appreciate their help and effort to correct everything!
Amanda K.
1 out of 5
3/7/2025
Came in for two recalls. My vehicle was scheduled for two, but when I got there, the employee said there was only one recall. After I left, I verified that there were in fact two recalls, which caused me to have to schedule yet another appointment for the other recall.
Julius C.
3 out of 5
3/7/2025
Your people doesn’t know what customers service is all about!
Lizbeth M.
5 out of 5
3/7/2025
Ulises was amazing! Always had a positive attitude and did not make taking my car to Honda intimidating at all. Amazing amazing guy!
Steven R.
4 out of 5
3/6/2025
Dulce Lopez has and did perform a complete sign up of my vehicle 2014 Accord. Miss Dulce Lopez has ALWAYS looked out for my best interest for overseeing my interest that if I can share a concern she will listen and guarantee me that my request be looked into. Mr. Mike Carrasco has a Service Advisor on his team he can count on 100 percent.
Dorothy M.
5 out of 5
3/6/2025
Jesse is a very friendly, personable guy. He is knowledgeable and explained things clearly.

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