Details of the part replacement were not clear. The billing doesn’t show replaced info. Support representative and his manager took long time to provide required info. Again for long term customer must get better deal. Even though my car had wear and tear per lease it was not considered.
Francisco did a very good job. He explained what is the procedure for maintenance and I had my car back around 45 minute. Great! Thanks Francisco!
The service I receive from Mr. Mallari was excellent and very professional; I was quite pleased and satisfied with the overall professionalism and courtesy; well done
No video recorded for the parts being serviced.
No update on the progress of the service.
No shuttle arrangement for customer to pick up the car.
Excellent communication and prompt service. Thank you so much!
I appreciated the quick appointment, however I only got a text message and no call that my car was ready. When I called the number provided, and the general toyota number, I was transfered to my advisor which went to voice-mail. I eventually just drove to the dealership and was helped by another advisor who told me that my original advisor Francisco went home shortly after he helped me intake my car for my appointment. I also would appreciate the multi-point inspection sheets to truthfully reflect the appropriate values, like tire thread depths. It makes me concerned that if my thread depths are being normalized as "this one is around here, I'll mark all as that level" I'm afraid that one day a problem will be missed. I specifically go to toyota dealership because of these inspections and for these values.
Quick response for needed service.
Every one was very supportive and knowledgeable about the help I needed. Above all they did total investigation and told me to change the 4 tires and I did. I always trust Toyota.
Best regards,
Tess
Will bring my vehicle in again.
I was very happy with the service from beginning to end
Profesional and excellent service
Friendly and explained everything that was being done and was very fast at what she was doing
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