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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3955 reviews 67%
4 star 1174 reviews 20%
3 star 169 reviews 3%
2 star 303 reviews 5%
1 star 342 reviews 6%
Review Us
Cecilia S.
5 out of 5
2/12/2025
Excellent customer service from, Tony
Yolanda S.
5 out of 5
2/12/2025
Thank you
Nancy J.
5 out of 5
2/12/2025
A necessary recall fix Quick and easy
Alma C.
5 out of 5
2/12/2025
Mr. Navarro, was helpful and explained about the service needed. Thanks
Christopher H.
5 out of 5
2/12/2025
Very helpful service advisor and answered all my questions and accommodated me even without an appointment. Thank you so much
Linda M.
5 out of 5
2/12/2025
Kevin was great! He answered my questions and kept me informed of the work being done on my car.
Aricela Y.
5 out of 5
2/12/2025
Excellent service received.
Rick S.
5 out of 5
2/12/2025
Tony Schemp is a Great service writer and he is always willing to accommodate my service needs. Thank You Tony for all that you do.
Thomas D.
5 out of 5
2/11/2025
Miguel did a fantastic job!
Jennifer W.
5 out of 5
2/11/2025
Miguel was amazing and kept me informed throughout the whole service process.
Chris E.
1 out of 5
2/11/2025
I ask the service guy how more oil changes I have left that I payed for he said two left so I said ok and ask for a car wash when I returned to pick up my truck he tried to charge me 101.14 so he said he wasn’t paying attention his fault then I got to my truck a notice the truck never got washed that service rep needs to pay attention
Geronimo M.
1 out of 5
2/11/2025
Awaited for 3 hours just for oil change.
Hilario V.
5 out of 5
2/11/2025
Job well done.!
Roy M.
4 out of 5
2/11/2025
Danielle was super kind and friendly. I felt very comfortable with her she's very easy going and i wasn't afraid to ask her any questions.
Annleasa L.
4 out of 5
2/11/2025
The only one thing that I asked when I brought my truck in is that the seat would not be moved because I’m a war veteran with some pretty bad PTSD and I’m ADHD and the seat was moved and it took me half the afternoon to get it to a place Where I can drive comfortably. It’s still out of whack, but I’m adjusting because I don’t have a choice. That’s all I asked for but I did not get that. Otherwise all they did was match up the truck with the fob and I appreciated the truck wash. I will still continue to use Hemet Toyota because I feel that people do care but getting an excuse that I did, that “the guys in the back are 6 feet tall.” I don’t believe that. I have seen some of the technicians and they are not 6 feet tall and above. I just felt uncomfortable that I was told that no the seat will be moved if it needs to be moved. I don’t drive up on my steering wheel so they had plenty of room in the vehicle to just get the fob connected to my truck. Thank you for hearing me
Patricia H.
4 out of 5
2/11/2025
He was professional, courteous, took time to determine the problems with my tire. Researched the insurance coverage and his diligence saved me money. Total satisfaction today. Thank you.
Cellina G.
1 out of 5
2/10/2025
Horrible communication, no one knows anything. Takes weeks to get a call back. Just horrible .
Maria G.
5 out of 5
2/10/2025
Fast and easy service! Great customer service.
Allen R.
5 out of 5
2/9/2025
I appreciate the good service
Eva G.
5 out of 5
2/9/2025
Thank you so much for your service as always great ????

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