Kevin was all business in the morning and said he had a code of A17 which meant I needed brake fluid and how much it cost. I did not really believe him but I agreed to the brake service. When he called to say there was some concern about a leak in the washer and they would have to take it apart to find the leak it would cost more because it was not covered under a warranty. I declined the service. In the morning I specifically asked for a new battery for the key. It was not done. I had to go back at 5:30 pm and Adam was very helpful as always. His service was outstanding and I appreciated his level of customer service...Kevin not so much.
Very helpful in understanding the service.
One of the easiest appointments I’ve ever made, great customer service and even better communication.
Billy kept me updated with the timeline of my vehicle repairs.
Thanks Billy
I want Vince Tran every time. He is great- answers questions, helpful, and nice.
Kevin is the best! My service was completed while I waited, and that wasn't very long. I feel confident with Kevin Eng as my service expert!
As always Kevin was totally fantastic!! The repair on my van was completed almost before I sat down in the waiting room as I was about to call someone to give me a ride home!! Keep up the good work Kevin!!!
Great service as always - super attentive, answered all my questions. Highly recommend
Thank you Tina for an excellent job and keeping contact with Honda Corp that we are all on the same page and agreement.
Adam has been our service provider for prior services and continues to impress.
I make my appointment at 11 o’clock for oil change, I arrived 15 minutes earlier and the agent told me it would take about 1 hour, my daughter and I were waiting in the waiting room for 2 hours and they don’t make nothing! I was very upset because my daughter leaves school at 1:15 and it was already 1 in the afternoon, After more than 2 hours they did not do the oil change and I had to ask them to give to pick up my daughter from school and come back again to have the oil change done. all this I take from 10:45 am to 2:18 pm.
We have 2 cars and we always take them to Sierra Honda for their services but now we are considering looking for another place
helping o lot the problem my civic car????????????????????????????????????????
Kevin was excellent in his professionalism, polite and handled the process of getting my car serviced efficiently!
Timing was great, didn't take as long as I thought. Everyone was friendly and attentive.
Adam was very responsive and polite
Robert very kind person professional too and he know what’s doing thank you
Vince is why we keep coming back.
Exceptional work! Thank you!
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