Fariborz was awesome but unfortunately the techs didnt put the front end of bumper back together properly and it's out of alignment. Going back to have it fixed hopefully they get it right.
David was a man of his word, he told me to just come by and he would reprogram my head unit on six month old 2018 JL.
Much thanks to him and all that made my problem a thing of the past .
I appreciate the service provided and the detailed information
I went for rotation and oil change and tire rotation that was supposed to take at most 2 hours. I got there at 7:15am and after checking in left for work hopping to be called when job got completed but nobody did. My wife and I called multiple times and left voicemails and nothing. It was until early evening that I was able to get ahold of somebody that let me know that the mechanics found out there was a malfunctioning part (in an almost brand new car - which deserves a separate diacussion) that could take at least another day for the part to arrive and get replaced. I called my wife to let her know so that she could agree on picking up the car and possibly bringing the car the next day but she did not have any luck finding somebody picking up the phone. She ended up asking a friend for a ride to the dealer to get clarification on the issue and more instructions as to whether it was safe to drive, etc. She finally took the car home and came back the next day... not pleased.
Thanks
Waited 25 minutes for shuttle before giving up and walking home when I dropped the Jeep off for service/recall.
Was told at 8:15 am that it would take about 2 hours.
Called service dept at 2:40 pm after not hearing back from them...no answer. Left message to call back. Service never called back.
Called service dept back 3 additional times before asking the receptionist to go to service dept to see if my Jeep was done. She called me back and said, your Jeep is ready, we close at 6 (it was almost 4:00).
Received a call at 6 pm asking if I wanted to trade my Jeep in on a new one...really?
Horrible customer service experience.
The service from every member of the staff was great. Thank you
Fred is always welcoming and professional. Everything was done in a timely manner. There are 2 Jeep dealerships closer to me, Alhambra and Glendale, and is why I drive there.
I made the appointment with Fred to come in the following week to have my brakes replaced on my ram 1500. Seven in the morning I took the vehicle and I was on my way by 11. I've been dealing with Fred, for three years there and he's fantastic Service writer. He's the reason I keep going back to see her for service.
Issues worked on were not fixed, I was told they were.
Took an hour to do oil change tire rotation and multi point inspection. Asked to have brakes checked during rotation of tires but that never happened so no .
He was very helpful and nice
Thank you David
David was great to work with and handled everything with professionalism.
1. I was told they dont take appts.while at the service center I overheard someone say they had an appt!?! A little confused bc I'm sure everybody would want to spend less time there!
2. I thought that with maintenance service you receive a complementary wash!?! Didnt get that nor was it offered!
3. It wouldn't hurt to smile :)
4. Overall " ok" service.
I was satisfied with the service. There is a Dodge dealership closer to my house but I prefer come to your place.
No they did a very good job
David was completely professional and explained what the job would entail and he would keep me apprised if any changes.
Customer Service here seems like an afterthought.
Very Poor
No issues or complaints. Well done.
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