Appreciated that we were kept appraised of the progress being made on my vehicle. Not only did Fred make telephonic contact but I also received emails.
Service was done faster then I thought it would take
The service was great and the staff were very good.
Keep it up..
Isaac was really great in fixing the issue, which also included dealing with problems created by an after-market parts installation by a vendor (that Sierra recommended) when I purchased the vehicle. Thanks very much! Will be buying my next Jeep from Sierra!
I brought my pickup in for the air bag recall. I did not have an appointment, but was happy to hear they would take care of it right away. Afterwords, I learned they even washed it. I appreciated that. Thank you for a job well done.
Yesterday 12/9/16 was the worst experience I have had with your service department and today 12/10/16 wasn't any better! The smug attitude along with the unprofessional act was uncalled for. First time I'm reporting a deep concern and complaint to the Bureau of Automotive Repair! I will NEVER COME BACK TO SIERRA AND WILL POST MY COMPLAINT ON EDMUNDS AND ANY OTHER FORUM OR THERE!
David is great and other staff is nice!
I appreciated that they worked on my car, but left it in pieces, with my license plate inside the car. I discovered when I got home, having driven from Duarte to San Fernando, and thankfully I didn't get stopped. I have to drive around the next few days with the car in pieces. I am selling at three events in the next few days, and the pieces will be in the way as I fill up the back of the Caravan.
David is really doing his best to make our service relationship satisfactory, and he has even brought the master mechanic on for us, however, most of the mechanics do not seem to pay attention to the quality or completeness of their work. We have had several "inspection checklists" with every box checked satisfactory, only to find, at best, something neglected, or worse, something damaged, in the next few days. We have an extended warranty but the time involved to come in, the expense of a rental car, and the inconvenience we experience, is maddening. Davis is really trying, but it seems to us that he is not well supported by the dealership or the corporation.
Isaac, Fred, Reggie and staff were all accommodating and friendly. I trust all my vehicles with them.
Fred is awesome, one of the best service reps I have ever dealt with.
i don't have a dodge & I didn't bring my car in for service
The service desk representatives could be a little more professional.
Straight and to the point. No complaints
We were helped by Fred. We were very satisfied with the work done and his professionalism. The work was done in a timely manner. Thank you
The whole service was awesome you guys said the truck would be done on Saturday and it was done on Saturday the only thing I didn't like about the service was the gentleman that helped me at the end that gave me the key not the cashier but the gentleman at the desk wasn't able to answer my questions and I know I picked up my Pro master at 4:55 PM but the gentleman was in a hurry to close.
Your service manager named Fred is excellent. I was totally satisfied with the service he provided me.
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