Did a fun gob i give them a 9
Very bad communication and they were not able to do the recall work so we need to bring the truck back in again
My last two visits to your service department with Eric have been excellent! . He communicated and does what he commits to! Prior to working with him, I was very unsatisfied with the service department.
He was very professional polite very very satisfied
George is a great guy gets it done fast.
Sierra is always helpful and thorough. Very nice people skills
George is always great!
Thks
Was very satisfied with the service. Just hated the pricing. But it's just what happens with unexpected incidents
Sierra,
Was absolutely great! Colley is lucky to have her!
George is always a pleasure to do business with. He and Michael in service are two of the reasons we bring our cars to Colley.
The heater on my 2016 F250 doesn’t work and from my opinion has never worked properly, the truck is 25 months old and Colley Ford service department is unable to make the heater blow hot air. My truck was at dealership for 11 days on two separate visits and no rental or loaner truck was offered to me, my truck was returned to me WITHOUT being fixed. Also the truck was returned very dirty. George is a great guy and a pleaser to deal with but I feel the service department either didn’t have time nor care to properly diagnose and fix my truck. TSR report shows David Madaris stating problems with my truck are “HARD TO BELIEVE”. After looking over all of the paperwork and notes I am very disappointed with this entire process and the lack of knowledge regarding this issue. When we bought the truck we wanted a back up camera for safety, our sales rep said to put an aftermarket stereo and back up camera in the truck, I was even referred to a stereo shop Ford sale rep recommended but now I’m being told that changing the stereo is causing the heater not to work and I should have NEVER had anything electrical changed on the truck. I was asked to bring in the stock stereo, which I did on the same day as the request, but that did not fix the problem. I myself am finding this very hard to believe.
I am completely satisfied with the service and Mr. Isip’s prompt attention that I plan to bring my vehicle back to see him again for ithe next 7,500 miles service. Thanks for the job well done.
Love working with Michael. He’s thorough and knows his stuff!
Michael is consistently awesome, kind, and personable. Most importantly he is honest about the service he provides. He is honest about all the stuff right and wrong about my vehicles.
George is always super helpful and friendly. I appreciate his honesty and professionalism.
Mrs. Shifs is excellent at her job. I've been to the service department at Colley Ford probably a dozen times, a few for service on my vehicle and the rest to the parts department. Never have I had a better experience than with Mrs. Shifs.
In fact, I've actually found the service to be quite poor. People there don't seem to like their jobs, I've seen them get frustrated with co-workers who are not pulling their weight, I've seen staff appear surly. Your staff could learn a lot from Mrs. Shifs.
I did customer service for many years. To be good at service, you actually have to enjoy helping people. Until Mrs. Shifs, I never experienced a staff member there who seemed to like helping others. Mrs. Shifs definitely does. I had even planned on writing a letter to praise her since I was so pleased with her service. So I'm happy that I received this survey. Thanks for giving me the opportunity to give her some plaudits. And whatever she had, bottle it and give it to your other service people. They could use a side if it.
George was great and kept me informed. Service department was over booked and the repair took way to long especially since I had an appointment
Great customer service and my vehicle was done when they said it was going to be done.
George is the most honest best service advisor I've ever worked with
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