The service technician has an agresivo attitude
I don’t appreciate him been mean
This is about customer service
I had an appointment at 7:00 am, and dropped off at that time. Upon check in, brief diagnostics were run and I was informed it was most likely due to a need for a new battery and that I would be contacted. I called 3 1/2 hours later bc no one had called me re: the issue, quite or what needed to be done. I was called back shortly and told I needed a new battery and it would cost over $400.00. I said I would call back. I called another company who quoted me over $100 less. I ubered back to MK smith, took my vehicle to the next mechanic and within 30 minutes had a new battery, paid and was in my way home. I tried to give you business bc I’m a loyal Chevy fan but the customer services was subpar and the quote to install a new battery was exorbitant. If I had been told at 7;00… we can get you out of here in 30 minutes, I probably would have waited and paid the over 400 quote to install a new battery. You can do better MK Smith. Oh and you’re also out of blazer wiper blades I was going to buy to have replaced…
I arrived 15 minutes early for my 12:30pm appointment. I was the ONLY vehicle in the service check-in area and was not greeted by any of your service representatives,three of them sitting in their respective offices, for 15 minutes.
Service was great just a long wait being a holiday.
Great service
Thank you Gary!
Martin is always very courteous and helpful. I always go to him.
Martin provided exemplary service as usual. His friendly, professional, detailed explanation of service process and expectations, and follow-up reinforce why I think his performance is superb.
Jay is the Best!! Always under Promises AND ALWAYS OVER DELIVERS!!! GIVE JAY A RAISE!!!
Jennifer was very rude and not pleasant to deal with- I got out my truck and walked towards her office not know her name or she was the person I spoke to over the phone- and very rudely “ says go wait by your anyone of the service technician will be there” and walked away.. keep in mind she was sitting at her desk doing nothing. I waited by my car she came over and took her iPad and did her thing- walked back to her office got my info to me to sign here” throwing the pen down on her desk- so I throw it back when I’m done- I asked her how long for this to be to do.. she it will be done today.. ok… I said ok I wait here for it, doesn’t say anything to me about a waiting room area- so I asked her is there one- or do I have to walk the lot outside.. (1st time here at your dealership) tells me u can wait inside- with a attitude- so I walked the lot instead.. Jose Vazquez awesome sales guy came out and helped me with looking at a used car, he too heard my issue I had with Jenifer and said he too had the same issue when he started - other then that Jose would **** back and buy a car just not wanting to deal with service Jen.
Jennifer Hunt, has great customer service
Jennifer was very helpful and kept me informed on the progress of my repair. I appreciate her great customer service skillset and attention to the needs of her customers.
Always a pleasure doing business MK Smith
Thank you for resolving my cars issue. I appreciate Jays help everytime. He goes above and beyond for me. I’ll never tire of singing his praises. Service was fast and had me back with my vehicle in just a few hours. . Thank you to your amazing service team.
Maria is a gem. She’s a very safe and considerate driver. Always a pleasure to have her shuttle me.
Was in and out without waiting for a long period of time.
Martin kept me up to date and delivered what was promised
I appreciate Jennifer and her service. My only complaint is that upon receiving my car, I noticed as I was driving out, that the windows must have been left down during this wind event. A layer of dirt accumulated and completely covered the entire interior of my vehicle. So not happy!
I wish to extend my sincere appreciation to Jay, service writer. He continues to insure my complete satisfaction when the vehicle is serviced. He clearly explains recommendations for repairs or required service. He represents MK Smith in a very professional fashion. You have an outstanding employee there!
Bob Killackey
You guys are very trustworthy
I arrived too early and I was assured that it was not a problem. I explained my car trouble and the paperwork was completed. I had some questions and they were answered and explained.
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