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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5490 reviews 62%
4 star 1877 reviews 21%
3 star 248 reviews 3%
2 star 567 reviews 6%
1 star 607 reviews 7%
Review Us
Tom J.
1 out of 5
9/11/2024
My car should never have beenreleased back to me if it was not repaired properly. I was told that the technician did not tighten some parts properly and that should have never happened.
Kathryn V.
1 out of 5
9/10/2024
I made this appointment two weeks ago. It's a known issue with the 2024 Traverse (third row not folding down)....my husband brings the car in and is told (after an hour and half wait) you don't have the parts....so why were they not ordered when I made the appointment? This was a waste of time and now I will have to bring the car in with a newborn, toddler, and preschool if my husband can't get off work again.
Angie S.
5 out of 5
9/10/2024
Gary is straight up about what my car needed, he’s always professional and polite.
Carlos D.
4 out of 5
9/10/2024
In and out with ease, great experience at the dealership.
Pete J.
4 out of 5
9/7/2024
????
Maria A.
5 out of 5
9/6/2024
Great Service by Jay and team
Daniel D.
2 out of 5
9/6/2024
I scheduled my appointment with Jen showed up she was not there . There was suppose to be a rental car or shuttle service . Martin comes up I ask if there was a rental car he said no . I said wel Jen was trying to get me one . So I said that’s fine I will take the shuttle . Wel I was there at 7 and no one told me the shuttle doesn’t start until 8 I have broken ribs and I’m standing there so finally I ask Martin are you going to tell me where to sit to wait ? All he does is point over to the outside area . So on top of this I had to get an Uber . I have been there and delt with Jay he has always been great . I felt there was no communication.
Maria Refugio.
5 out of 5
9/6/2024
Excellent work and very helpful and a great smile .
Mary E.
5 out of 5
9/6/2024
Gary provided excellent service and kept me informed via text
Shane A.
2 out of 5
9/5/2024
My car has been damaged during the service. I sent multiple photos to Jay
Michael G.
5 out of 5
9/5/2024
Jaylen as always is awesome
Peter K.
5 out of 5
9/5/2024
Jennifer is always great i appreciate her honesty and moral.. Although today’s service took longer then expected and some notes mistook her hospitality is highly appreciated and keeps customers at ease Thank you Jennifer
Jeff B.
4 out of 5
9/4/2024
I called the service department on Friday the 30th and was connected to Jennifer I asked if I could get a oil change on Tuesday then the call got dropped I was in a bad area figured I call back when I got home, but before that happened I received an email that I had an appointment for 9:30 on Tuesday, thank you Jennifer for doing that for me. And when I got there on Tuesday when it was my turn she came out and said good morning Jeff let’s get you going. Jennifer is professional as they come.
Ricardo R.
5 out of 5
9/4/2024
Good job thanks
Glenn Z.
3 out of 5
9/4/2024
Martin was very helpful, there was one thing. I noticed a wire hanging down by my Break pedal. But when I get the call on the parts for my truck. I will ask Martin about it. Sincerely Glenn Z
Not Provided.
4 out of 5
9/4/2024
??????????
John H.
5 out of 5
9/1/2024
Jay / Alex and his team were amazing. The experience and professional is the BEST in the business. Thank you
Ruben O.
5 out of 5
8/31/2024
Jay & Alfred are awesome.
Molli H.
5 out of 5
8/31/2024
MK Smith staff is always so friendly and helpful. Gary helped me today. knowledgeable and accommodating.
Not Provided.
4 out of 5
8/31/2024
??????????

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