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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5491 reviews 62%
4 star 1877 reviews 21%
3 star 248 reviews 3%
2 star 567 reviews 6%
1 star 608 reviews 7%
Review Us
Sharon D.
5 out of 5
8/23/2024
Jennifer was amazing. Very helpful and kind. She made the whole experience pleasant and kept me informed thru the repairs on my car. I will return for any future needs.
Jeanette R.
5 out of 5
8/23/2024
Very happy with the service that was provided especially working with my work schedule it was stress free
Jimmy I.
5 out of 5
8/23/2024
Always a pleasure to do business with MK in Chino
Maria L.
5 out of 5
8/22/2024
I’m very happy with Jennifer. Has great customer service
Martin P.
4 out of 5
8/22/2024
Jennifer is always very nice n helpful
Patrick K.
4 out of 5
8/22/2024
Already answered
Denise C.
5 out of 5
8/21/2024
Jennifer was great. She is a pleasant to work with.
Hilda M.
5 out of 5
8/21/2024
Jennifer was friendly, helpful and very informative regarding the services that were rendered to my car.
Raymond C.
4 out of 5
8/21/2024
There was a snafu on my scheduled appointment but Jennifer Hunt stepped up and started the process to check my vehicle in.
Raul N.
5 out of 5
8/20/2024
As usual, I received great service from Jaylan Bates.
Eta D.
1 out of 5
8/20/2024
We scheduled an appointment the previous Friday for an oil change at 9:00 AM on Monday. After about an hour and a half we went to check to see what was going on and were told that they had just started on the car. We went back to, Jay and he did not have an answer as to why it was taking so long. , Jay and he did not have an answer as to why it was taking so long. He basically implied that there were other cars that they were working on. So what was the point of making an appointment?
Philip I.
5 out of 5
8/20/2024
Martin kept me well informed
Antonio E.
4 out of 5
8/20/2024
Jay was a very experienced tech very courteous to his customers treated me very well I had a doctors appointment he made sure that I was on my way the time I told him best of luck to him and his endeavors first time bringing my truck to MK. Smith and I would definitely bring it back for all maintenance needs again best wish’s to him ????
Hui Z.
1 out of 5
8/20/2024
The cashier didn’t even ask me how to pay the total, when I ask if I can use my GM credit, she said: today can’t, next time I have to tell her in advance! I was not even have time to think and ask!
Andrew J.
1 out of 5
8/20/2024
After questioning the diagnosis, no explanation of the findings then told I’m not paying for it and when my employee showed up they lied and said they talked to me and I was okay with it which was a complete lie. Called and asked to talk to the service manager and never got through. Very disappointed and will be calling Gm to complain.
Glen M.
4 out of 5
8/20/2024
Jen is the best!!!!!
Auerilo P.
5 out of 5
8/20/2024
Great service from jay thanks
Not Provided.
4 out of 5
8/20/2024
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David T.
4 out of 5
8/17/2024
This was my first dealership purchased car and I got it from MK. Service was great! Martin was nice and informative. He was adequately communicative with the status of my vehicle service process. Kudos to the tech as well...he/she didn't leave any mess in my car and didn't return it greased/ dirty. My only gripe has nothing to do with the reps and had to do with the key drop off box. Firstly, it's missing a pen which I brought just in case. Lastly, the key box stated "might drop" but I couldn't find anywhere to drop the key. This was about 8 pm so low visibility as well. I did not notice the drop slot separate from the box until a sales rep helped out. Maybe have a sign indicating where to drop off key... maybe an arrow pointing to the door.
Anselmo P.
2 out of 5
8/17/2024
Yo llamé dos veces para preguntar cuánto cuesta el cambio de aceite para transmisión me explicaro,si hace un flash nadamás son $350 ,si cambia el filtro son $480 por los dos servicios,incluye partes y labor ,llegó y cambian las cosas dan otro precio más caro y que por qué hoy se lleva 15 cuartos ,pero que siempre no se llevo más aceite y tuvieron que cobrar más,si la información de cuánto aceite se lleva la camioneta dice 10 cuartos por qué se cambia el aceite y se lle 8 cuartos más,me querían cobrar más, pero ya me habían dicho $480 más taxi,no creo que si tiene capacidad para 15 cuartos le quieras poner 5 más,

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