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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5514 reviews 62%
4 star 1882 reviews 21%
3 star 249 reviews 3%
2 star 568 reviews 6%
1 star 610 reviews 7%
Review Us
Monty R.
5 out of 5
7/10/2024
Everything went. Smooth. Your representative. Jay was excellent and work was completed and done very fast. Thank you for all your work.
Robert E.
4 out of 5
7/10/2024
Jay is outstanding service advisor. He noted my FOB battery was almost dead and replaced it
Stevenalma E.
5 out of 5
7/9/2024
Professional service. Jay and staff were great!
Matt S.
5 out of 5
7/8/2024
Jennifer always takes care of us:)!!!
Ileana L.
5 out of 5
7/6/2024
Martin was very nice and welcoming. Service was fast and easy
Rose M.
4 out of 5
7/4/2024
Jay is friendly, professional and helpful. Thank you for great service! ????
Allison R.
4 out of 5
7/4/2024
Jennifer is the best!
Herbert M.
3 out of 5
7/4/2024
I came in for a brake job due to the amount of miles I had driven my vehicle. The service department was honest enough to tell me I didn’t need new brakes. They could have easily just replaced the brakes and charged me even though I didn’t need them.
Hector R.
4 out of 5
7/3/2024
Disposability
Elena B.
5 out of 5
7/3/2024
Satisfied
George R.
2 out of 5
7/3/2024
This is the second time I have mentioned a persistent problem with my transmission only to be told that all pickup trucks do that jerking when you put the truck in reverse and then put in drive is normal even the new ones. And that my truck has 54,000 miles and at 60,000 miles is do for service that when it could possibly get checked out,so in the meantime I have to live with this problem.So while my truck was in service I took a 2024 Silverado for a test drive and didn’t experience that problem.
Roberta A.
3 out of 5
7/2/2024
An advisor did not go over what my vehicle needed. For example my brakes.
Raven S.
1 out of 5
7/2/2024
Service and communication was horrible. Overpriced, messed up my car big time.
Hiram W.
4 out of 5
7/1/2024
I was immediately and very rudely turned away by Jennifer but Jay stepped in and handle the appointment him and I discussed over the phone prior to my arrival. Jay is far the best customer service person whom has assisted me ever in my life. Im grateful he was at his desk when i arrived. Everyone needs to ask for Jay when they get to the service department and stay clear of Jennifer. She is very unprofessional and rude. She does not match the Chevy emblem. Thank you Jay 113%
Mary E.
4 out of 5
6/29/2024
Thank you for squeezing me in for the sudden issue
Bethany O.
5 out of 5
6/29/2024
He's such a pleasure to talk with and very knowledgeable when I have questions on my vehicle.
Richard H.
5 out of 5
6/29/2024
Jay always does a good job and takes care of what I need done.
Anna H.
5 out of 5
6/29/2024
As always, Jay has been very helpful. He is always very friendly. We come back to MK Smith because of the people who goes above and beyond to help, and are very honest. Jay is definitely one of them. Thank you.
Madel C.
5 out of 5
6/28/2024
Exelente service thank you ????
Anthony H.
5 out of 5
6/28/2024
Gary was really great. Thank you ????

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