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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5479 reviews 62%
4 star 1869 reviews 21%
3 star 248 reviews 3%
2 star 566 reviews 6%
1 star 607 reviews 7%
Review Us
Daniel E.
5 out of 5
2/18/2025
Everything was great. Thank you
Russ J.
5 out of 5
2/18/2025
Jennifer Is the best I will continue working with her. She's on the ball . Just let her know she's the best. Than you so much Russ J
Debby M.
5 out of 5
2/16/2025
Martin was great
Chris T.
5 out of 5
2/16/2025
Gary and his team are amazing. Always looking out for my family when servicing my car.
Nathan M.
1 out of 5
2/15/2025
The problem with the vehicle was not resolved. Will be calling back in the morning.
John U.
4 out of 5
2/14/2025
I am fully satisfied.
Tamara T.
3 out of 5
2/14/2025
Great arrive, great follow up on requested maintenance items. Jennifer met me at check in, wow!
Ty H.
2 out of 5
2/14/2025
Gary is a great service professional and is very helpful. This review is not about him. The wait times at your dealership are extraordinary. I was speaking with other “waiting” customers and they were all sharing the same frustration with how long it takes to get an oil change. What is the limit of making an appointment?
Stella A.
2 out of 5
2/14/2025
I wasn’t acknowledged in a timely manner by multiple service ado. It wasn’t until I went and stood outside of Jennifer Hunt’s office . Jennifer’s customer service skills lack professionalism and friendliness. She made me feel unwelcome. However her text messages received from Jennifer was as I had dealt with a totally different person. Recommendations: Send Jennifer to a soft skills training class and the other two advisors to how to deliver good customer care(acknowledging customers). Thank you for listening. Stella A
Darryl S.
5 out of 5
2/14/2025
I don’t know if my other comment went through but I just wanted to say that Jennifer did a wonderful job. She was patient and very helpful. I would like to come back to her for all my services. Thank you, Jennifer.
Yvonna R.
1 out of 5
2/14/2025
My husband noticed that the tires on the vehicle were not rotated. The representative suggested we come back tomorrow, we’re going on a road trip, so this was unfortunate! Not only that, but we had made an appointment for 11:00am and were told it would take 3-4 hours, and yet no rotation and it was done at 3!!!
Duane C.
5 out of 5
2/13/2025
Gary is the absolute best service advisor that a customer could have. He is very knowledgeable and us always available to answer any concerns that we may have.
Edward S.
2 out of 5
2/13/2025
I made an appointment for 1pm. My truck was immediately taken at that time and I proceeded to the waiting lounge. I waited until 3:20pm for my truck to be completed. Almost 2 and a half hours for an oil change seems too long.
Marcelin/Maria S.
5 out of 5
2/12/2025
I’m completely satisfied with my service thank you
Kristina V.
5 out of 5
2/12/2025
Jennifer was great. She was friendly and helpful
Jonathan C.
5 out of 5
2/12/2025
Jay is always a very courteous and helpful guy. He’s always very receptive to your needs and always makes suggestions on what your vehicle may need which is definitely very helpful. Working with Jay is always great. Thank you.
Juan M.
4 out of 5
2/12/2025
Jay was extremely kind and accommodating in scheduling my appointment. I truly appreciate it considering my strict work schedule.
Linda M.
5 out of 5
2/11/2025
He was very helpful
Nosh J.
5 out of 5
2/11/2025
Keep up the good
Kevin C.
4 out of 5
2/9/2025
Being 60 I have bought a lot of cars from a lot of different dealerships. The last three cars I bought have all been from MK Smith. Everyone has been a pleasure to work with. I wouldn’t go anywhere else. The staff this last time I had my truck in the service department was great even the cashier at the end when I picked up my truck on a Friday at 5 PM she was cheerful very kind. I love this dealership and it’s employees

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