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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Donna A.
5 out of 5
4/27/2021
Great job!
Scott B.
5 out of 5
4/27/2021
Excellent service received from Steven Drew.
Teta C.
5 out of 5
4/27/2021
Brittany was very personable and communicative and helpful. Appreciated!
Julie Z.
5 out of 5
4/26/2021
Angelo was very nice and thank him a lot for his help.
Brooke S.
5 out of 5
4/26/2021
Brittany was great. By far the best service representative I’ve dealt with.
Peter E.
4 out of 5
4/25/2021
Steven ensured my car was carefully serviced and warranty items were solved.
HAROLD G.
5 out of 5
4/24/2021
Excellent service from Anthony.
DEREK B.
4 out of 5
4/24/2021
Traci was AMAZING and made things happen I wouldn’t have expected. She rocked it out up until the last minute of the work week.
SUSAN B.
3 out of 5
4/24/2021
My tire pressure light is still coming on. Now telling me that 3 wheels have 40+ lbs of pressure and one wheel has 34lbs so red light comes on. What is 5he proper pressure for these tires? Seems like 40+ lbs is too much. I thought I asked to have this resolved but maybe it was lost in the check engine light problem and it’s resolution. Otherwise car drives like a new car and we live it. John
Dennis W.
4 out of 5
4/24/2021
Steven did a great job. There seemed to be a mixup on the requested loaner car however he fixed it
Andreas K.
5 out of 5
4/24/2021
Eliseo provided timely and friendly service. He did an excellentjob
Nick P.
5 out of 5
4/24/2021
Anthony was excellent.
Steve S.
4 out of 5
4/24/2021
Thanks for helping at Rachel to figure out the seats.
Jax M.
4 out of 5
4/24/2021
Steven is a true pro, and he helped me with a frustrating software upgrade. Steven is calm, professional & a good communicator. This has been my first experience at SFSM. & Steven understands the intricacies of my particular MB.
David P.
5 out of 5
4/24/2021
Anthony is great: professional, kind, polite, and attentive. He is a winner! Great sense of humor too.
Richard S.
5 out of 5
4/24/2021
Good guy Good job
Julianna K.
5 out of 5
4/24/2021
Angelo was exceptional to work with. He is very knowledgeable, and also a pleasure to meet. My wife (who was also present) and I look forward to our new Mercedes Marin Service relationship, most especially thanks to our experience with Angelo today.
STEPHEN P.
4 out of 5
4/24/2021
He could not have been nicer
Antonio C.
4 out of 5
4/24/2021
Traci is Wesome
James G.
5 out of 5
4/23/2021
Very smooth and professional

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