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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Holly C.
5 out of 5
4/17/2021
Eliseo gave wonderfully personal service as always. A pleasure! Thank you.
Siamak A.
5 out of 5
4/17/2021
Very satisfied with the service along with the professionalism Anthony provided in a job well done.
Joanne M.
5 out of 5
4/17/2021
He was excellent professional and exceptionally knowledgeable Excellent customer service
Roger T.
5 out of 5
4/17/2021
Eliseo’s service is extraordinary. He’s attentive, communicative & patient. I love dealing with him and feel I’m always in good hands with him.
Massimo D.
5 out of 5
4/17/2021
Awesome experience
Judy W.
4 out of 5
4/16/2021
I hope we got the right car information in the computer because for the last three years it was listed wrong and for three years I have not had my car serviced. I kept saying something was wrong. I have been reassured that this has been corrected.
Rachel P.
5 out of 5
4/16/2021
Tracy was friendly and informative.
Julio A.
5 out of 5
4/16/2021
Great customer service!
Brandon C.
5 out of 5
4/16/2021
Angelo is always very warm and professional. I very much appreciated the Lyft home while I waited for my service to be completed. Thanks, Angelo!
Gregory T.
5 out of 5
4/16/2021
Yes..keep up the good service l
Jeff S.
5 out of 5
4/16/2021
She’s my favorite rep so far, super cool, very helpful.
RICHARD B.
3 out of 5
4/16/2021
Traci was an excellent communicator and allowed be to determine the serious/ minor problems that my car was experiencing! It is so important to allow a non- mechanic, like me, to understand the situation with an older car. Also, Traci provided a loaner car which is so important for people like me that reside in Sonoma!
Linda D.
5 out of 5
4/16/2021
Great service overall.
Brian T.
5 out of 5
4/15/2021
Traci went above and beyond to make our experience a good one. I hope she will continue to be my service advisor going forward.
Jc F.
4 out of 5
4/15/2021
Elesio was very helpful and addressed to all my concerns, plus he gave me a really cool loaner!
Barbara R.
4 out of 5
4/15/2021
A+++. He is why I insisted on buying another Mercedes! Give him a raise.
Anil J.
5 out of 5
4/15/2021
Very professional,cooperative, understand the situation nicely, follow up periodically for the updates.
SUSAN R.
4 out of 5
4/15/2021
Angelo was delightful to work with?
LINDA A.
4 out of 5
4/15/2021
Tracy was great, welcoming, knowing her job, and a smile on her face. Linda n
Jose C.
5 out of 5
4/15/2021
Traci is great; really good customer service... she’s on top if all the process.

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