Anthony is professional, friendly, helpful & nice.
Traci was very pleasant and friendly. She represents your company very well.
I only had recall work done but won’t hesitate to use your services again.
I was very satisfied n enjoyed working with Anthony. But a little disappointed that the inside of my vehicle wasn’t vacuumed if it was it wasn’t done good
Thanks Traci for going above and beyond. Traci has great customer service skills. Thank you! - Gene
Steven delivered my vehicle 3 days ahead of schedule! He is always professional, friendly and courteous and goes above and beyond to ensure an exceptional outcome. MB-San Rafael is fortunate to have him as an employee.
Tracy was absolutely awesome, fantastic!!!!
She treated me like a Queen!!!
Eliseo is the best service advisor I have ever dealt with. He is excellent.
Daily updates on statis of car would have been helpful. I had to make the initiative.
Eliseo is a great guy. Very patient & knowledgeable. Great to work with. Explains everything.
Angelo always provides great customer service.
Eleiso Estrada is allways efficient and professional. Always makes my service excellent.
Brittany Myers is a customer service person...reaponsive...personable...professional...and totally on top of it...if Robert leaves you should make her the manager of the service department...forget the hierarchy... I have jumped many people in my business because a they were the best...
Steven was actually kind of amazing. His customer service was unparalleled,in my 27 years of Mercedes Benz ownership. He was thoughtful, warm and genuinely nice. It was a complete breath of fresh air and I am now going to steer all of my future service business and all of my future Mercedes purchase/lease business to Marin Mercedes, specifically because of how impressed i was with Steven. The results of the service I required far exceeded my expectations and the calm, nice, non-pretentious experience I had with Steven was greatly appreciated.
Very nice and comfortable experience
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