Service Center

Real Reviews From Verified Customers

Mega G.
4 out of 5
3/22/2021
Anthony is professional, friendly, helpful & nice.
Carolyn K.
4 out of 5
3/22/2021
Traci was very pleasant and friendly. She represents your company very well. I only had recall work done but won’t hesitate to use your services again.
John W.
2 out of 5
3/21/2021
Car not fixed
ANGELA C.
4 out of 5
3/20/2021
I was very satisfied n enjoyed working with Anthony. But a little disappointed that the inside of my vehicle wasn’t vacuumed if it was it wasn’t done good
Eloisa V.
5 out of 5
3/20/2021
Thanks Traci for going above and beyond. Traci has great customer service skills. Thank you! - Gene
Isabelle L.
5 out of 5
3/20/2021
Steven delivered my vehicle 3 days ahead of schedule! He is always professional, friendly and courteous and goes above and beyond to ensure an exceptional outcome. MB-San Rafael is fortunate to have him as an employee.
Carmine H.
5 out of 5
3/20/2021
Tracy was absolutely awesome, fantastic!!!! She treated me like a Queen!!!
Sarah R.
5 out of 5
3/20/2021
Great.
JOHN M.
5 out of 5
3/20/2021
Eliseo is the best service advisor I have ever dealt with. He is excellent.
Theodore G.
3 out of 5
3/20/2021
Daily updates on statis of car would have been helpful. I had to make the initiative.
WILLIAM M.
5 out of 5
3/19/2021
Eliseo is a great guy. Very patient & knowledgeable. Great to work with. Explains everything.
Carrie P.
5 out of 5
3/19/2021
Angelo always provides great customer service.
Judith M.
5 out of 5
3/19/2021
Eleiso Estrada is allways efficient and professional. Always makes my service excellent.
JUDITH B.
5 out of 5
3/19/2021
Everything was great
L G.
4 out of 5
3/19/2021
Eliseo is great!!
Vijai M.
4 out of 5
3/19/2021
Brittany Myers is a customer service person...reaponsive...personable...professional...and totally on top of it...if Robert leaves you should make her the manager of the service department...forget the hierarchy... I have jumped many people in my business because a they were the best...
DAVID L.
5 out of 5
3/19/2021
Brittany was great!
John M.
4 out of 5
3/19/2021
Steven was actually kind of amazing. His customer service was unparalleled,in my 27 years of Mercedes Benz ownership. He was thoughtful, warm and genuinely nice. It was a complete breath of fresh air and I am now going to steer all of my future service business and all of my future Mercedes purchase/lease business to Marin Mercedes, specifically because of how impressed i was with Steven. The results of the service I required far exceeded my expectations and the calm, nice, non-pretentious experience I had with Steven was greatly appreciated.
Greg E.
5 out of 5
3/19/2021
Pleasant experience
Janet M.
5 out of 5
3/19/2021
Very nice and comfortable experience

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