Service Center

Real Reviews From Verified Customers

Kenneth W.
4 out of 5
3/19/2021
Tracy is great!
MARGARET K.
4 out of 5
3/19/2021
Eliseo is awesome! You are lucky to have him. He has been my customer service person since 2005. Will stick with buying Mercedes at that dealership because of him.
Wendy D.
4 out of 5
3/18/2021
Angelo is quick to respond and effective. Always pleasant.
Andrea H.
5 out of 5
3/18/2021
Stephen and Britney were awesome!!
Robert G.
5 out of 5
3/18/2021
Very helpful and professional...thank you
Cynthia C.
4 out of 5
3/18/2021
My service manager Angelo is excellent He calmly attends to any concerns that I may have and has duh a sunny personality The best service manager I have ever had A real Jen you are lucky to have him at Pence
Randal S.
5 out of 5
3/18/2021
Traci provided great service with a smile!
Hadar A.
5 out of 5
3/18/2021
I received excellent service from Eliseo.
JOHN H.
5 out of 5
3/17/2021
Top notch service and people person.Give him a raise...JOHN H
Andrew P.
2 out of 5
3/17/2021
My service rep, Angelo, was very polite and helpful when I picked up my car. However, the check-in process was disorganized and disappointing. My appointment was for 10:20am, and I was told to wait in my car. After 25 minutes of waiting, I told the person running around from car to car that I needed to leave as my husband had come to pick me up and had to get home for a meeting. He then told me a could fill out a firm to drop off the car without checking it in. I’ve owned an Acura for many years and never had to wait more than 5 minutes to check it in for service. You need to evaluate the time schedule you give people to check in their vehicles. Simply unacceptable and I would have expected much better service from MBZ. To be clear, this is not a complaint about my service rep, Angelo, but about your dealership scheduling and service.
Deborah O.
5 out of 5
3/17/2021
You always provide the highest level of Service!
JOAN P.
5 out of 5
3/17/2021
Everyone was extremely friendly and pleasant this morning. Anthony took care of me perfectly and professionally.
Mike K.
5 out of 5
3/17/2021
Tracy is an exceptional service representative and does an incredibly professional job.
RIZON K.
4 out of 5
3/17/2021
Very professional and excellent communication skills. There was a delay in a part needed for my car and Antony notified my immediately. It was such a joy to work with someone so responsive.
Barbara E.
5 out of 5
3/17/2021
Thank you Tracy, You are very helpful,and professional. It was nice to have met you. A job well done. Barbara E
Luisa M.
5 out of 5
3/17/2021
Traci is a valuable asset to Mercedes! Every time we come with any problem she she always goes above and beyond! She is very special!
Denise L.
5 out of 5
3/17/2021
Professional, efficient and friendly
Jill C.
5 out of 5
3/17/2021
Brittany Myers' service was excellent in every respect.
Beverly A.
5 out of 5
3/16/2021
Eliseo is very professional and makes our experience with Mercedes an ease.
MARIA A.
5 out of 5
3/16/2021
Brittany was very courteous, efficient and professional. Excellent experience overall.

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