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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
Bill P.
5 out of 5
2/19/2021
Angelo did a great job
ALEXANDRA C.
5 out of 5
2/19/2021
Eliseo is always very responsive. He is a pleasure to work with! I know I am in good hands
MARSHA Q.
5 out of 5
2/19/2021
Angelo is the best and is always courteous and helpful. He is extremely knowledgeable and always answers my questions and helps me to understand how to use the many features on my car. He is also trustworthy which is important to me. Penske is fortunate to have him on their team.
Mary D.
5 out of 5
2/19/2021
Angelo was efficient and very helpful, also polite and a pleasure to work with!
Jack B.
4 out of 5
2/19/2021
Eliseo was very communicative, stayed in touch with timely information. He understands my issues concerning the balance between expensive repairs on a car with limited resale value. He gave me helpful information about the importance of the repair and the consequences of ignoring it.
Alan B.
5 out of 5
2/19/2021
Outstanding
Elsie R.
4 out of 5
2/18/2021
Steven was great - my car was ready the same day!
CAROL N.
5 out of 5
2/18/2021
Appreciated Brittany’s exceptional customer service!
FRAN A.
4 out of 5
2/18/2021
Angelo made my day! He corrected my bill when I balked at the 2k price tag of my service bull. He is an asset to your company!
Pam R.
3 out of 5
2/18/2021
Since the check engine light came on within 100 miles of picking it up, I was a bit disgruntled. Called Steve and he assured me it would all be taken care of. He went above and beyond.
LINDA C.
5 out of 5
2/18/2021
Brittany was very kind, as expected from Mercedes. Thank you!
Nancy N.
5 out of 5
2/18/2021
I appreciate the care taken with my vehicle. Eliseo was a pleasure to work with. Thank you.
Gary F.
5 out of 5
2/18/2021
Courteous and thorough.
Kenneth M.
5 out of 5
2/18/2021
Great service
Jason H.
5 out of 5
2/17/2021
Excellent job Elisio. Probably the best service experience I’ve had at MB San Rafael in years. Easy drop and pickup with clear comms throughout. Thank you!
Tarek H.
5 out of 5
2/17/2021
Very professional and on time
Cristi D.
5 out of 5
2/17/2021
Brittany was extremely personable and friendly. Very efficient and followed through exactly as she said she Would. Delightful service experience!
Marissa S.
5 out of 5
2/17/2021
Angelo was great! Knowledgeable and attentive.
Gregory T.
5 out of 5
2/17/2021
Very good..keep up the good work.
Terry S.
5 out of 5
2/17/2021
She was very attentive and her communication skills above and beyond.

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