Brittany was skillfully helpful and supportive with this service in the context of difficulties ensuing from COVID—service times, no courtesy cars, no batteries on hand. All ended well. Thank you
Eliseo called me as soon as he received my vehicle, and continued to do
Periodical check ins as to what was needed. He was super warm and friendly when I came in to pick up my car. I would be happy to take my car to MB Marin again to work with him. Thanks!!!
Brittany is really good on follow up.
Have been a client of RAB/penske for over 25 years
. Brittany is one of the best along with Mr Payne
Anthony was extremely professional and had great follow up. He made the whole process very easy.
Robert Kane is a fantastic, exemplary example of what Mercedes Benz stands for, which is quality, customer service, customer care, quality relationships. Robert is a very kind, caring, and technically oriented individual, a rare find in today’s world. Listen up Mercedes Benz, don’t lose Robert Kane because you’ll never find another shining star like him.
Sincerely, Daniel O
Once again, Eliseo was the best. He listened to everything I discussed with him. Everything was perfect. Thank you.
Angelo Gomez was a polite, professional and helpful agent.
Excellent service from Eliseo as always!
Traci is awesome. Truly great service. Thank you ??
Traci was great. Excellent communication and pleasant. Unfortunately she had to be the bearer of bad news that it took THREE days for the service department to diagnose the check engine light. That’s slightly better than my son who had to wait FOUR days for a diagnosis. That’s just look at the car and not necessarily to do the repair. Why didn’t I ask for a loaner car, well I didn’t know my car was going to sit on the lot for FIVE days (weekend) when I made the appointment. The call center for scheduling is a disaster. Looking elsewhere for service even though Traci was awesome.
Brittany was fantastic! A+...
Excellent help and very cooperative!
You guys are the best! Would have loved the option offered of a car vacuum or even a quick detail. I miss that :)
Everything went just as planned and I am completely satisfied with the work and treatment! Thank you.
Traci provided expert, courteous, excellent service. She took extra effort to assure we received exactly the service we needed. Thank you, Traci!
Always good with Eliseo
Thanks Stan
I since I bought the car a few yrs ago, a bad odor comes out when I turn air condition on. This has never been resolved!!!!!
Traci is the best. Professional, communicative, exceeds expectations. Service from the team is industry standard.
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