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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5538 reviews 74%
4 star 1281 reviews 17%
3 star 407 reviews 5%
2 star 173 reviews 2%
1 star 123 reviews 2%
Review Us
DEBORAH O.
5 out of 5
1/14/2021
Traci always has amazing customer service and does her best to make sure I have the best experience. I am so reassured she is there as my advisor
Douglas R.
4 out of 5
1/14/2021
Brittany kept me up to date about my car while it was being serviced.
ALEXANDER M.
4 out of 5
1/14/2021
Anthony helped me twice in the span of a couple weeks while I worked out something I didn’t like on my car. Clear, friendly, helpful...great service
Anthony K.
5 out of 5
1/14/2021
Brittany was very professional and helpful
Babette M.
5 out of 5
1/14/2021
Eliseo consistently delivers great quality customer service. Thank you for asking.
Babak N.
2 out of 5
1/14/2021
I have to take the car back in because they forgot to set the tire pressure monitoring that I had asked them to do also as good service the dealership it’s supposed to give the car back to the customer clean inside and out which in this case this car was not clean inside and out therefore I’m taking the car back again the next day so they can finish the job. Now there is a question on my mind that did they perform the rest of the job as they have stated and they were supposed to do?
BARBARA Z.
5 out of 5
1/13/2021
Thank you, Stephen & Team
Adam B.
5 out of 5
1/13/2021
Fast easy service—thank you
The Schow.
5 out of 5
1/13/2021
Traci is a great service representative! She is attentive and eager to take care of all your needs in an informative and timely manner. It’s a pleasure to work with her.
Direct ****.
4 out of 5
1/13/2021
Two things: EVERY SINGLE TIME they change me seat! They are driving around the dealership why do they need to move it??? Also, Anthony is nice, but he acts like his doing me a favor when I bring my car. It’s weird. Otherwise, my car is all good. Thank you!
Joseph C.
5 out of 5
1/13/2021
Traci Crespo was very helpful
Christine M.
5 out of 5
1/13/2021
Brittany was exceptionally good! Knowledgeable, organized, quick and lovely to work with! Will definitely return to Mercedes Marin because of her! Thank you!
DAVID A.
4 out of 5
1/13/2021
Just fantastic !!
Michael K.
5 out of 5
1/13/2021
My service representative Traci Crespo handled my service needs very professionally.
Donald W.
1 out of 5
1/12/2021
Too expensive. The labor cost is unbelievable
Samantha T.
5 out of 5
1/12/2021
Traci is awesome
Gerald W.
5 out of 5
1/12/2021
Very efficient
Walter V.
4 out of 5
1/12/2021
The problem on the car is not solved yet. Your team wasnt able to detect it.
The Mccarthy.
4 out of 5
1/12/2021
We’d love to give you our business, but when all prices were between 50% and 250% higher than well-reputed competitors, we just can’t justify it.
Matthew K.
5 out of 5
1/12/2021
Great experience, as always!

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