I really appreciate how helpful Angelo was , he is very professional and easy to work with . And of course he help with the problem I have with my C63 S .
Thanks Angelo
Outstanding service from Eliseo
Thanks for the good faith revised quote
Traci is incredible. I would come back just because she is there. A+
Thanks....beautiful new windshield....john
As always very attentive and took care of the issues.
Angelo is the best service writer I’ve ever had. Simply excellent in every way. Mark, Thomas were good, but Angelo is hands down the best. He always keeps me in the loop with the status of my repairs, is always engaging and easy to speak with. He quickly takes inquires and responds to them right away and when necessary engages techs for more info. While this is about my utter and sincere appreciation of Angelo, I have to take a moment to thank JT and always Robert. We have one loose end to tie up and I’ll look forward responding to another one of these surveys cus I’m sure it will again be a reflection on Angelo’s great and attentive service.
As usual there was a screw up because I booked two cars and a loaner and someone other than Traci who booked the appointment only had a reservation for one car and no loaner but when Traci got on the case she straightened it out brilliantly.
To be honest, very disappointed in the quality of the service, not what I would have expected from Mercedes.
1- improperly bled brake... this is car maintenance 101
2- Fixing window trim that won’t stay in putting silicone grease on the edge of the window glass.... really?
3- How is even possible that a top of the line AMG C63s is not able to drive in a straight line and will literally change lanes to right by itself is mind boggling. To say, they all do that... it’s a software issue is unacceptable
Traci is the best Service Manager on the planet! Professional and efficient with the best personality ever.
Brittany , very helpful ! She call me every day to informe regarding delivery part and arrangement for ride. Excelente .
Always does a good job - much appreciated these days??
You can't teach excellent customer service. It comes naturally. And Anthony is a natural!
Brittany was so great.
Best of luck on her move to Texas
Love working with Traci she is very sincere about what she does and she takes excellent care of your and her customers and their cars and she make sure everything is done right
Anthony was very professional and attentive. The service was done in a timely manner.
Thank you
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