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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7038 reviews 70%
4 star 2002 reviews 20%
3 star 161 reviews 2%
2 star 353 reviews 4%
1 star 441 reviews 4%
Review Us
Markita A.
5 out of 5
3/1/2025
Jillian is always so pleasant to work with.
Keith B.
5 out of 5
2/28/2025
Thanks
Robert C.
5 out of 5
2/28/2025
I work with Haley and she did an excellent job and providing me the service that I was looking for over and beyond and I like to thank her for taking care of my problems with my 2015 Ford Explorer
Margaret M.
4 out of 5
2/27/2025
Well, I can’t say enough about these two young men whenever I come in I get 100% customer service. They always greet me with a polite smile and good morning and I enjoy coming through quick lane they are very professional they know their jobs and they take good care of you and always keep you up-to-date with what’s going on with your vehicle. They always remind me of my up coming service. And that is the kind of service that I look forward to coming in to quick list lane
Anntoinette C.
1 out of 5
2/26/2025
I was told by the young guy in the quick lane department that I needed 8 new lug nuts on my vehicle. I know that to be false because I had just purchased all new tires in January and would have been told by the service guy at Discount Tires if any was needed. There is no way my lug nuts could have gone bad in 30 days. I wonder how many other people have been told they need parts that were not necessary. It makes me wonder if the guys at Sutton Ford really changed my oil and filter or just added some oil?
Mabel K.
5 out of 5
2/26/2025
Melissa was awesome she kept me informed and also made sure I was good
Clyde R.
5 out of 5
2/26/2025
Jason, I was very impressed with Jason Dunkin’s performance. All works done in Timely and in professional manner. The Ford company recalls were updated according to company standards and my Ford -150 was washed and cleaned.
Ursula B.
5 out of 5
2/26/2025
Jason was professional and courteous as he assisted me with today’s service
Evelyn H.
2 out of 5
2/26/2025
I am very disappointed at the outcome of today's visit. I understand that the indicator light didn't come on while my vehicle was in your possession, but I'm concerned as to the previous decision that was made. I would like to discuss farther. ****-****-xxxx Mrs. Evelyn H
Eugene R.
5 out of 5
2/25/2025
Friendly, accommodating! Very pleased with the service
Vivian P.
5 out of 5
2/25/2025
Thank You
Antoinette P.
5 out of 5
2/25/2025
Everything went well from the service to the shuttle service.
Ion A.
5 out of 5
2/23/2025
MS Victoria Garrett was great!She's very nice, professional and knowledgeable.She's great.
Alfonso P.
5 out of 5
2/23/2025
Victoria provided phenomenal customer service again. Very Happy
Stephen G.
5 out of 5
2/22/2025
Excellent service provided by Melissa
Dominique H.
5 out of 5
2/22/2025
Always friendly efficient convenient service
Shineria M.
5 out of 5
2/21/2025
Professional knowledgeable efficient and friendly
Debra W.
5 out of 5
2/21/2025
Haley was very patient and attentive to my concerns with my car.
Jerry J.
5 out of 5
2/21/2025
Very good keep the good work up,
Juanita R.
5 out of 5
2/21/2025
Quick and easy

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