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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7038 reviews 70%
4 star 2002 reviews 20%
3 star 161 reviews 2%
2 star 353 reviews 4%
1 star 441 reviews 4%
Review Us
Jo Ann.
3 out of 5
2/20/2025
Haley was great however my battery failed in my driveway. Roadside assistance had to come twice. My husband was told to drive car to the dealership. By then battery charged and you would not replace. We were told it had to fail at the dealership so I had to leave the car overnight. That I consider TERRIBLE customer service. The battery should have been replaced right away. I should not have had to be without a car for a day and a half.
Kevin P.
2 out of 5
2/20/2025
Nope wasn’t at all first of all I own at 2018 ford explorer sport you guys sent me reservation for a 2021 expedition I’m thinking that’s my rental while you guys have it… NOPE THATS WHAT YOU GUYS THOUGHT I WAS BRINGING IN FOR SERVICE… also told me be there asap in the morning right when ya open so we can have a look at it so I did and nope couldn’t take it in til about 2:30 so lied about that also and told them I need a rental that can fit 3 car seats nothing small bc I have a 4 year old 2 year old and 8months car seats are big now a days guys gave me Hyundai Sonta now I told them I couldn’t fit those in there impossible I was told oh no you can in a full size sedon nope I couldn’t even close the dam door.. so I got charged 40$ for a rental for driving it back to you guys to pick up car seats that didn’t fit so just took my car back wasted half a day to waste also a day off work to have not a dam thing done to my vehicle will never visit here ago on top of that live 50mins away waste of time money and me making money at work unreal how it’s run at that dealer ship
Brian A.
5 out of 5
2/20/2025
Very friendly and caring about my vehicle always keeping me up to date on everything.
Lucion G.
5 out of 5
2/20/2025
She was awesome
Cherise W.
4 out of 5
2/19/2025
While I didn’t anticipate having to spend $1,000 for car service today, I was treated with the utmost care. I was even transported home and picked up to retrieve my car after service. Thank you!
Janet K.
5 out of 5
2/19/2025
Always friendly l like whole staff
Brittney W.
5 out of 5
2/19/2025
I love the customer service!
Edward W.
5 out of 5
2/18/2025
Great job appreciate you all a lot.
Wendy N.
5 out of 5
2/16/2025
Victoria was very professional
Bruce C.
4 out of 5
2/15/2025
Service writer wassuper
Ardell D.
4 out of 5
2/15/2025
I love your valley service is a great idea for your business. Jillian did a wonderful job although they couldn’t find a problem with my car. They did the best I could. Thank you, Sutton Ford.
Not Provided.
5 out of 5
2/15/2025
Jillian is always informative when I bring in one of our squad vehicles. I always look forward to working with her when I come in for service.
Karen R.
5 out of 5
2/15/2025
Great Job
David M.
5 out of 5
2/14/2025
Victoria was excellent and communicated very well with me.
Melody W.
5 out of 5
2/14/2025
He was helpful and provided excellent customer service.
Margaret M.
4 out of 5
2/13/2025
During my arrival to the shop, I was greeted by Jason, with a warm smile following a good morning, Mrs. Mabry I will get you check in for service. Greetings by Connor is always a pleasure to talk to him about what services I need. I’m satisfied with the work on my vehicle.
Alejandro L.
4 out of 5
2/12/2025
As a long time Sutton customer, I urgently needed to install a brake light bulb, which was very difficult to do. And I had to be in the city! Jason helped to get one of the mechanics to take care of my problem. Jason is an outstanding member of your staff, very reliable and always professional and efficient!
Ion A.
5 out of 5
2/12/2025
Mr.Scott Jr. Was courteous,professional and always nice...also very knowledgeable.
Seth T.
5 out of 5
2/12/2025
Jillian is always amazing
Lucretia R.
4 out of 5
2/11/2025
The service was great, the only thing is l required a car wash and it was not done.

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