Michelle greeted me as soon as I walked in the door. She was helpful and friendly throughout my visit.
Very professional and happy with the service that was done!
very courteous service and fast as well.michelle was a delight and very pleasant and professional.
Very Good Customer Service!
I love
Fisher Chevrolet...great service provided
0930 appointment sat in vehicle until 1000, got out and went inside, stood there for 10 minutes before anyone asked if I needed help . Finally had work completed and drove out at 1130. This is not the service I am accustomed to at your business. Plus when paying the cashier ignored my $25 coupon, until I brought it to her attention, it was clipped to the work order.i have always been taken care of each time I have used your service since moving here in October of 2018. I might add that I have spent a lot for your service.
Kept me posted on vehicle’s maintenance progress
With no appointment, I was pleased how quickly my car was serviced.
I had an appointment but the wait was forever. They also wouldn’t wash it because of my roof rack.
Levi completed everything as expected and without anything being done without my consent. All done with complete transparency. That’s what customer want. Thank you.
Andrew exceeded my expectations. Your service department is awesome!
Thank u.....we received great service Carlos Ibarra was awsome
Did not diagnose problem right the first time
All were very professional both Carlos and Heinz
Levi was very helpful through a challenging customer service position (delayed parts due to no fault of the dealership). Levi went out of his way to keep me informed and Coordinate with the warranty department. When I expressed a need for a rental vehicle due to the extended timeline, Levi coordinated with the warranty office and locked on a rental car within hours which was greatly appreciated. I am also impressed that during the post work test drive, the dealership identified another issue and had it fixed within a day. Greatly satisfied with my service! Thanks for all the help.
Bad communication, people were nice but I was told my vehicle was ready and it was not. I had to call someone to pick me back up. No offer of a ride. I was asked to keep it an extra day, which I agreed to hoping that the issue with a vibration would be identified and resolved. It wasn’t, I was told it was most likely my tires even though I communicated that the tires had been replaced twice and rotated. This was my first time at the Yuma dealership and I did not leave with much confidence.
unfortunatly, interacting with dealerships can be frustrating. i had called service for a rough estimate to install weather striping on our passanger doors of our 2017 chey tahoe. after some discussion i agreed to bring it in on scheduled day as agreed. he (the service tech) wanted to order and he would call when items came in. after several calls, he finally scheduled the work. several items were put on the work order and off to the races we were. SOME TIME later i rec'd a call indicating the lady was ready. as a rookie at this of which I am not, i finally looked at the work and discovered that the proper work was not done. I called up andrew and we discussed the issue of very poor service from the dealership. thru our conversation i found that the tahoe rec'd parts it did not need, I was charged a truely big charge and the original issue was NOT done. i requested this time the tahoe had her own appointment and I would wait. as i was waiting andrew indicates to me the service tech was chewed out and after approx 5 hrs i was charged again a different amount and I left. I understand andrew was trying to help me BUT... he indicated I should shoulder some of the blame as he and the service tech. I said and still say... i bare no blame as i was not requested to bring the tahoe to review the work to be done. I sit here to day and say very loudly that the largest **** of guilt goes to the service tech for not stopping and bringing to andrew's attention that there was only a portion that needed fixed and not the whole striping. next when there is a fly in the ointment you should never blame the customer for a miss hap that happens on site of the dealership... I may have paid $500-600 more out of pocket that i should have. giving andrew some credit, he did reduce charges some, but that does not change the facts of the experience. i am hoping you all can relate to my frustration caused by your employee(s). it could be a training subject, ie- if it does not need attention, STOP and verify this is what is meant to be changed out. as i prepare to send this comment out, i hope you review all and refund what might be due... RC PEAKE
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