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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6025 reviews 72%
4 star 1800 reviews 22%
3 star 148 reviews 2%
2 star 203 reviews 2%
1 star 187 reviews 2%
Review Us
Tiffany M.
5 out of 5
2/28/2025
Juan has assisted me a few times on my two cars. He is always knowledgeable and helpful!
Vicki W.
2 out of 5
2/28/2025
Your dealership is very misleading. I have a lot of different subject matters and it’s not fair that your employees have to put up with your bad management decisions number one it says all over the place very clearly that you have expressed service and then you don’t very misleading I had to wait almost 2 hours for a simple oil change number two you do not have it clearly placed And also verbally told to the customer in the very beginning that if you use the credit card you’re gonna be charged 3% extra including your website and on your coupons I’m never coming back and I feel like I’m in a penitentiary with those horrible colors that you have. I’m never setting foot into your place ever again. I feel like I’m walking into a jail. The colors are horrible. You don’t even have any plants or artwork And you did not top off my fluids. You put water in my windshield wiper reservoir and you didn’t top off any of my others as you should’ve as a courtesy I want my 3% surcharge back. You’re a bunch of thieves, very misleading dealership.
Arec N.
4 out of 5
2/28/2025
Juan's customer care was awesome as always and keeps me coming to Irvine Nissan. Juan kept me informed of my cars progress and offered me a ride though I didn't need one, since my vehicle would take a little longer. Juan also greeted me quickly and reviewed my vehicles service and answered questions when my vehicle was done. 10/10 and I'm looking forward to my next maintenance.
Mo E.
4 out of 5
2/28/2025
Fernando is great.
Randall I.
5 out of 5
2/28/2025
Thank you
Kenneth S.
5 out of 5
2/27/2025
Thank you. Amed made me feel valued as a customer and made me feel at ease as he knew his job well. Gave me confidence in service department.
Melody D.
4 out of 5
2/27/2025
Juan did a fabulous job! I appreciate his attention to my questions, concerns . While I’m not ready for a trade just yet with my car, I will consider it in the future. In the meantime, I will continue to bring my car here for service.
Kip M.
4 out of 5
2/27/2025
Get service. They delivered every thing I wanted.
Karen J.
4 out of 5
2/27/2025
I bought my Maxima & Murano at Irvine Nissan. I bought my Ariya at SJC Nissan due to service Guy Angel Pena. Excited that he was back in Irvine. I worked with Fernando today. For software updates. He is an excellent employee. Friendly & efficient. Thank you Nissan of Irvine. I love my Ariya
Tereza C.
5 out of 5
2/27/2025
Thank you Ahmed for your help. Corrected what was needed. Very much appreciated.
Dennis F.
5 out of 5
2/26/2025
Amed did an excellent job. He listened carefully, and made good suggestions for my service.
Ron L.
5 out of 5
2/25/2025
Fernando is courteous and help. Wonderful employee of the company.
Michael O.
5 out of 5
2/25/2025
I’m always taken care of!
Ioan D.
5 out of 5
2/25/2025
Thx for getting me in quick.
Tim L.
4 out of 5
2/24/2025
Worked with me to answer all my questions. Helped me think of future maintenance.
Caesar D.
4 out of 5
2/24/2025
Juan is the best. I only request him every time I visit. Great guy!
John R.
1 out of 5
2/23/2025
Your continued criminal level of fraud claiming the vehicle needs repairs and maintenance that it absolutely does not. You did it a few years ago when there was another recall, and no suprise you did it again. Disgusting.
Manjula M.
5 out of 5
2/23/2025
Fantastic service
Patrick R.
1 out of 5
2/23/2025
No need to contact me. Amed asked via text message if I had any questions and I did and didn't get a reply back. It's OK though, he's a stand up guy and maybe just got busy. Overall, I'm ok.
Deborah O.
2 out of 5
2/23/2025
My car was there all day. I called and Fernando was at lunch so the service guy who answered said he'd check on progress and call right back. . He never called back.

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