So nice to bring my baby in and find the problem is still covered by my warranty. This is my third Jetta... 8 years old and 35,000 miles. Plan is to own it another five or six years, then buy another. At that time this car will still be a low mileage original owner vehicle, perfect for a high school student.
Service took far too long, was told numerous different stories and when I received my vehicle there was once again another problem.
I should have been pre-warned that checks were not permitted. I had left my debit and credit card at home by accident. Thankfully I found a check book in my glove box. But unfortunately was told at check out that checks are not accepted. I have been a loyal customer for several years, have a bought a few cars from VW alone. So I was upset that I could not pay my bill with the only source i had at the time, a check. Thank goodness my daughter met me in Vancouver and she was still around. She paid my bill on her visa.
I know there is not many of us that write checks anymore. It should have been noted in the first text from VW that payment can only be cash or card. Then I would have had time to find a bank or some how get my card number from home. I live an hour+ away. So going back home with my daughter was not an option.
As always ... great experience and very happy with everything!!
Ryan is very helpful and kind
The car looks beautiful! Thank you Ryan
We were treated with respect and in a timely manner!
Vlad was outstanding????
Thanks Gary for your excellent service!
Gary is a cool guy and very helpful.
Quick and effective service - thanks!
Gary was very responsive and helpful
Thank you, service and time frame completed was as I was told.
Gary is awesome! It was wonderful to work with him.
Vlad is great to work with. He is friendly and very helpful and knowledgeable.
Gary always takes fantastic care of me and my vw.
People like Ryan make a dealership service dept work. Needed to get in for a problem, he got me in & lined out. After the service went an extra 2 miles to explain what was done, and have the info I needed. Thumbs up!
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