Ryan Wade and team is always on top of service issues and coordinating with techs and communicating with customers. Best dealership service dept I have experienced in many years. Much appreciated and worth an hour drive past several other VW dealerships to come here! Thank you for remembering what customer service means in the service department!
Vlad is awesome, and got my tire repaired instantly. Everytime I come to **** Hannah VW, it is a terrific and informative experience.
Gary is the best! I love working with him.
Your employee was very informative and personable.
Gary is always very professional and had excellent customer service skills. Thx Gary for always having a smile and having to put up with me.
Gary is awesome! He is knowledgeable, responsive, and epitomizes “Believe in Nice”. He always remembers me on sight despite me being there very often. Keep up the good work!
Should always have a model up for a rental..... our car is 4 years old, u dont think were looking for an upgrade??????
I was never informed that installing a headlight bulb would cost $15.00 extra.
Ryan and red team responded to all issues.
Invoice showed that windshield had been washed and the front floor area had been vacuumed, neither of which was done.
Thanks for your help. Glad you could get my car back in my hands this evening
Ryan was great. Also good with communicating with me. It did take a lot longer than expected so I appreciate the loaner. My only issue was and I brought it up with Ryan that the head liner that was replaced but the tech/installer left black oil marks in many places. Ryan offered to clean it but I needed to go. I will try to clean it myself, if not Ryan said to bring it back. Its just an inconvenienc if I have to bring it back. Also giving us a coupon to clean out the car is lame. Especially since it looks like I had a bunch of dust of metal? All over the seat. The car cleaning spot did a lousy job cleaning the car and their vacuum was crap. I would reconsider giving a coupon out to a crap car wash. Ryan and staff was great.
Vlad is an exceptional gentleman and I enjoy my time with him. He is an asset to **** Hannah.
Ryan is great. Extremely helpful and friendly.
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