What makes it work in real life is people like Vladimir . He was the face of the company. Nice young man, who was clean, polite, efficient and great at explaining things car-related.
The **** Hannah service team was friendly and effecient. I was able to drop my car off and get back to work quickly. My car was ready for pick up in just a few hours. When I picked up my car it was very clean and the inside look like it had been detailed. I will for sure be back in another 10,000 miles. :)
Seen him there before, always friendly and helpful
Vladimir was awesome to work with. He answered all of my questions and listen to what I had to say.
I came in to have my cruise control fixed and it was not done. They said it was fixed, but it wasn't. Very disappointed. I called and left a message, but got no response so I to call back again. I don't plan on returning to this dealership again. $200 oil change (20,000 mile service) and couldn't fix an issue under warranty. I live 45 minutes away. Not convenient to just pop in. Need a reliable service department!
I was pleasantly surprised that my estimated cost was lot less than I thought it was going to be.
You guys really know about customer service! Just moved to the area from California and you have gained my business from here on out. This was not my first time with you guys but I will absolutely keep coming back. Other Volkswagen dealerships could use a tip or two from you guys!
Who's your vladdy, glad to have vlad as my service advisor.
My husband took my car in for the scheduled service. He was in the waiting room for 2 hours and was not updated on when the service would Be completed. When he finally inquired for the second time he learned the car had been completed nearly 30 minuets earlier.
The service itself was great.
Y
To date I have not received my free carwash I called and they were supposed to mail it to me span over a week
You all always treat me well. Thank you.
Each person in the Service department work so smoothly with us. We appreciate their expertise and the clear needs/repairs our vehicles may need. Thank you Ryan and your team for truly keeping us updated on our vehicle and new Volkswagen products/cars coming out soon. John and Candy Suter
Gary did a great job, thank you
So far, I am completely satisfied with the work performed as I have experienced no issues. My two complaints:
1. Lack of communication: I received no updates on the readiness of my vehicle until prompted by me. Even then, it was unclear whether it would be ready that evening or the following morning.
2. Vehicle not ready to be driven away: I specified a loose timeframe for my arrival once the work was complete. I did arrive at the tail end of this timeframe, but even so, I should not have had to wait 20 minutes for the vehicle to be brought around to me after concluding my business with my service advisor. It was apparently blocked in by three other vehicles. I would have expected the car to either be already parked in front, ready to be driven away, or immediately retrievable from the lot. Thankfully, I had the time to spare, but I was still displeased by the delay.
After a string of terrible interactions with **** Hannah VW Portland on Burnside, Vlad and the team at **** Hannah VW Vancouver were great. The Portland store could take some serious lessons from the Vancouver shop. Thanks Vlad for the kind service; I will never return to the Portland store but I will make the extra drive and return to Vancouver.
Gary was great as always, ensuring that my car, which I brought in on an emergency basis without an appointment (Crank Sensor), was repaired properly and efficiently on a Saturday afternoon--thanks Gary!
My only negative comment concerns the young fellow who brought my car round after it had been repaired: having left the car at an awkward angle facing the exterior roll-up doors (I had to turn the car around myself), he then proceeded to turn the ignition key ON while the car was running, grinding the starter. When I asked him if he knew what the noise was, he replied "No I don't" and simply walked into the building without even apologizing. Someone needs to teach this person some manners, and also how to drive a car; at present, his conduct is an embarrassment to **** Hannah VW.
Thank you for your consideration of my comments.
Sincerely,
Mark L Brunsman
Vald was amazing as always he is the only one who I will deal with
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