First time getting my oil change done there. Exceptional service from start to finish. I had no stress or worries. They updated me and made me feel like they care and valued me as a customer. I was extremely impressed!
Brought my Sportage in because of a recall. Troy had the job completed very expeditiously, and he and the young man who first helped me were both so courteous.
Very honest and personable with everything
I enjoyed how he took the time and explain his concerns and how to come to an agreement. Thank you Troy. I can count on you
Troy was excellent. Informed me of of different services available to me through **** Hannah Kia.
I had two tires replaced on Saturday. So why am I looking at a flat tire?!
Cassandra was very professional. I always enjoy working with her. She puts up with me.
My experience this morning was wonderful. Josh was so accommodating I couldn't have asked for a better experience
Cassandra Shaw is awesome. Give her a raise. There are not a lot of employees anywhere that are as great as her.
This was my first time at this dealership, and my first service experience was well enough. Thanks.
Wonderful last minute help!! Completely pleased!
A mud flap was not secured after repairs were completed. It was dangling down from the wheel well and rubbing against the tire.
Thank you for the great customer service.
Cassandra was just excellent to work with. Very informative about what needed to be done. Excellent experience with service. I will definitely be back. She is definitely a keeper in the company.
Great service. Your service has improved over the years and it's much appreciated.
When I was quoted the price of the oil change I felt misled. The person was polite, & explained the services to an extent. I said that all I could do at this time was the oil change. I was then quoted a price of $44.95 plus tax. Next thing thing I know, I am being told that the total was $54.99. When I question this the service person tells me that there are oil disposal fees & oil filter disposal fees. I felt like I was lied to, & the service person was trying to hide fees. I would not have made as big of an issue if the service person would have said "$44.99 + taxes & fees" or if she would have said "54.99 is the total".
Troy was great as always!
I was happy how everything was handled quickly
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