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Real Reviews From Verified Customers

Service Center Review Summary

5 star 343 reviews 68%
4 star 68 reviews 14%
3 star 25 reviews 5%
2 star 21 reviews 4%
1 star 46 reviews 9%
Review Us
Ruby B.
5 out of 5
6/21/2022
Great job
Heather M.
5 out of 5
6/21/2022
This was a routine service and was handled quickly and I was greeted with a friendly worker
Frank K.
5 out of 5
6/21/2022
Mark as usual was excellent
Brenda B.
5 out of 5
6/20/2022
Ann was exceptional.
Kayla E.
2 out of 5
6/17/2022
Never received a call back after multiple calls to Mark with no answer and left a voicemail with no call back. I called every hour for 3 hours and was finally told the service area was closed for the day. I should have been given an update and especially been told if they needed to keep my jeep longer overnight. People need their vehicles. I had dropped it off at 9:30 in the morning and only got an automatic text update at 11am saying my “vehicle was in good hands”… makes me think that’s when they finally took it in to look at it. Weekend hours also need to start up again. I have to wait 2-3 months each time to get an appointment that works with my schedule. Also, this is the 3rd time I have to make an appointment for the same unresolved issue of a screeching drivers side window.
Michael F.
4 out of 5
6/17/2022
Ann gave great customer service. The maintenance to my jeep took almost no time at all
Henry M.
2 out of 5
6/17/2022
Was very satisfied except for the cost. Had similar work done (brakes) 3 years ago and the price had doubled this time.
Joan W.
5 out of 5
6/17/2022
Staff is very efficient and friendly.
Krystal J.
5 out of 5
6/17/2022
The entire team was very knowledgeable and accommodating. I had a recent bad experience at a different Jeep Dealership Service Center but Crowley made everything easy and simple for me as a consumer. Thank you all!
Thomas L.
5 out of 5
6/16/2022
Mark is very customer focus and honest.
Richard M.
4 out of 5
6/16/2022
More than professional. Friendly , helpful and and all previous communications were completely understood.
Vincent T.
3 out of 5
6/16/2022
Be happy to fill out
Stephen V.
4 out of 5
6/15/2022
Only thing painful was loan car situation. Every associate should walk around and inspect loaner car with customer, notating any and all not normal items about vehicle before customer gets keys...not just try to push customer on so they can go deal with next customer.
Matthew G.
5 out of 5
6/15/2022
Thank you
Lindsey F.
5 out of 5
6/15/2022
Ann was great, helpful and kind throughout the entire process. She kept me informed and had my best interest in mind. 10/10 highly recommend Ann!!!
David W.
5 out of 5
6/15/2022
Fast,quick,courteous service.
Gilbert P.
4 out of 5
6/15/2022
We always ask for Mark Antoinetti. He knows my old, old Jeep I love and always gives the best advise as to what is needed urgently and what is not. He is great. Thank you!????????
Karen Y.
5 out of 5
6/15/2022
Everything went extremely well, thank you.
Vincent C.
5 out of 5
6/14/2022
Fast and professional service!
Patrick G.
5 out of 5
6/14/2022
Mark Antoinette was outstanding today! I was also very impressed with the rest of the service staff too. Nicole was super nice when she answered the phone. Thank you.

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