Great clean service. Great communication, they called and texted me throughout the service process.
Couldn't recommend Ford service more.
Awesome job today. I appreciate the efficiency of the AV Ford team
Friendly and fast service.
Dan was very professional. Got my truck right in for a recall and was very happy with how quick it was done.
Keep up the good work. Thank you
I had some questions, all of which Dan answered. I was totally satisfied with the service Dan gave me. 5 stars all the way!
She a customer comes in with a vehicle service problem, the wealth of experience and service available to both the mechanic and service advisor should first be looked at when you look at the symptoms given by the customer. Just saying it didn't make the noise when you looked at it is too simplistic and answer for the professionals in our day and time, and frankly it has been for at least two decades. This practice needs to be called out. Diagnose the problem.
Mine is a powersteering wine that happens when I travel through Angeles crest.
Only been to you guys twice for minor issues, never had any problems. All your people who I’ve dealt with have been very respectful and polite.
Very satisfied
Thank you !
You all had my car for a month and a half for a fan replacement/ repair!!! Service advisor couldn’t keep in contact with the claims adjuster to to get this expedited! Instead he waiting’s for US to contact insurance to make sure that it was taken care of after the initial claim was filed on June 10!!! (Today is July 23 and I JUST got my car back!!!). I am furious, dissatisfied and will more than likely never bring my car back here after this incident. Two weeks after I dropped my car off, I call to check on it ONLY to find out nothing had been done and to top it off the service advisor didn’t even call me back to update me or anything! Had I not called my car would have STILL been sitting there with nothing done all because my service advisor couldn’t pick up the damn phone to call me!! I am furious, it is ridiculous that it took a month and a half...A MONTH AND A HALF! To get my car repaired!!!! I highly doubt I will ever bring my vehicle back back to Ac for for service, i will take my car to Galpin Ford (an hour drive from me) before I ever take my car here again.
All the staff I delt with was very friendly and helpful every step of the way.It was my first time bringing my vehicle here. I was totally satisfied with the service thank you.
It was an unexpected repair however Bill was ready to help accommodate my need. I was not expecting to have repaired this soon. Thank you so much for the service
Well informed, kind and courteous.
Thank you!
Dan - is always professional and helpful.
Thank You
Great service all around!
The only thing lacking was no communication on the problems they ran into. Had to call and find out on my own late in the afternoon. However, I did receive a call an hour later explaining the problem and would have to keep the car overnight, but very helpful with the loaner car.
Adrian's taken care of the truck a few times it's always been good. Still having trouble locating the water leak at handle (oh **** handle). Happens when it rains Runs out handle. Need rain I guess.
Thank you Herschel
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