Always so friendly and helpful. Had a low tire light on when heading to a meeting and they took it and immediately checked tires for me and got
Me on my way. Got to meeting in time. Great service.
Friendly staff, efficient service.
Excellent service. From the front desk with Vic to the shuttle driver, very excellent service!
Kept me well informed of additional repairs.
Tpms sensors we're working perfectly before I brought my vehicle in to have new tires mounted and balanced. I was informed an hour into the job that one of my tpms was broken and that it must have been someone else's fault. I was then informed that it would cost $150 to replace the TPMS. I know for a fact that the TPMS was working up until your service staff attempted to change my tires, but didn't want to make a stink in front of everybody inside your maintenance department. When I go to get the broken TPMS replaced I will probably not be having your service department do it. It took close to two hours to do a job that should have taken 30 minutes at most.
Timely completion of service department. Becca provided pricing for tires with no pressure to purchase immediately.
Please do not contact me. I will no longer be utilizing your services
They got my Prius in on short notice and did a full inspection so it can be shipped to Germany for me tomorrow for an Army move. I am very glad they took care of it quickly for me.
William was super nice and very helpful! He had a great attitude and I had no problems contacting him and getting my car in, thanks so much!!!
There are a couple of items I would like to comment on. The last two times I brought this vehicle in for service I asked for full synthetic oil and "bulk" was used. And it would be nice for them to wash the windows and vacuum the inside. I know I am old school on the last two items.
The service department at little apple toyota is very professional and very customer oriented. Satisfaction is extremely high!
The service was great, and quick!
Your desk staff is great! I have only one concern and this dates several years ago when we first move to the area. We came in for an oil change and tire rotation. Several weeks after we went to check our tire pressure and noticed that our 'toyota' valve caps had been replaced with plain black ones. I was disappointed my husband did not contact you but have always had that in the back of my mind. We love all our other experiences and will continue to come but it is something I think your management should know.
The service was fantastic and they went over every bit of the work they did maitinence wise.
Will did a great job of keeping me informed about the progress on my car. He also makes sure I understand the problem.
Becca was informative and professional. I appreciated her kindness and good service.
Good communication. Timely
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