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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Ken H.
2 out of 5
2/5/2021
Work not as promised and poor quality
Nicholas T.
5 out of 5
2/5/2021
Communication was great from Darcey,the best I've experienced from a service department.
Jeffrey F.
5 out of 5
2/5/2021
Great customer service - friendly reception and was on top of everything
Arthur S.
5 out of 5
2/5/2021
Darley was very Professional and caring about my concerns, offering good recommendation concerning my vehicle, she was very pleasant,understanding, and eventually Greatly helped me to get into a used vehicle.
Ronnie P.
5 out of 5
2/5/2021
Alex did a superb job! Excellent customer service. He went above and beyond. I hope he is there the next time I bring my truck in. I only want to deal with Alex.????
Douglas B.
4 out of 5
2/4/2021
Plenty fast- very polite
Glenn K.
2 out of 5
2/4/2021
Service Rep Jake was awesome and really tried to meet promises but the service bay is understaffed. My truck went to the glass shop twice. It sat in the bay for more than a day waiting to be put back together. 3.5 weeks to determine the leak was the sunroof and replace the sunroof. Shipping was 3-4 days once ordered. West Hills needs more service techs to support their customers. There are not enough for this community
Sabrina C.
1 out of 5
2/4/2021
Bryan was awesome. The fact that I needed him was awful. He turned a disaster into just a pain in the ****. Next time, less pressure on getting the sale so that Bryan doesn’t have to clean up the **** show that results.
Tracy A.
4 out of 5
2/4/2021
They needed to order a part from another state so I left the car overnight no problem. In the morning they called and updated me the part was there and said the car would be ready later in the day. When I explained I would not be able to pick the car up after 1 as I had no ride back in, Darcey went out of her way and got with the technician and got the car in and fixed before 1. Outstanding service!
Eileen M.
5 out of 5
2/4/2021
Bryan was friendly and helpful and worked great with me as well as.my insurance
Linda M.
5 out of 5
2/3/2021
Bryan was great! Made me feel special.. doing his job , I know , but did it great!!
Carlos A.
5 out of 5
2/3/2021
Great service. Very satisfied.
Stephen V.
5 out of 5
2/3/2021
Thanks Austin and your team for treating us so well
Siara P.
4 out of 5
2/3/2021
Austin was super helpful and accommodating to the whole situation. Got me in the same day my car started acting up and got me into a rental (free of charge) until they could fully service my vehicle. He kept me updated with all the steps they were taking and was very helpful.
Roger D.
1 out of 5
2/3/2021
My van was finished and I sat there waiting for someone to let me know after my van sat outside for fifteen minutes. I finally went and ask someone for assistance because my van was completed. Justin was no where in sight. I went out to my van after I paid for oil change and my van still had plastic on the seat and a paper floor mat that no one removed.
Scott T.
4 out of 5
2/3/2021
Very friendly, polite, and courteous. Willing to ask for help instead of just winging it and having to correct or change her answer to me.
Sam M.
5 out of 5
2/1/2021
Outstanding customer service and service on our Jeep Compass appt keep up the great work looking forward to our next visit ????
Heather H.
5 out of 5
2/1/2021
Excellent customer service! Austin was friendly, attentive and helpful! On a scale of 1-10, I’d definitely rate him a 10!
Shirlene C.
5 out of 5
1/31/2021
Thank you! Very helpful.
Christie S.
5 out of 5
1/31/2021
Thank Austin for getting my car taken care of

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