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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Scott G.
5 out of 5
1/30/2021
Alex provided exceptional customer service and called with regular updates. Great to deal with!
Robert D.
5 out of 5
1/29/2021
Bryan was very helpful and made me feel secure in trusting West Hills with my vehicle.
Richard C.
4 out of 5
1/29/2021
As more problems were found during the repair process Brian was faced with contacting me with ever increasing costs and delays. Always difficult at best to provide bad news to customers. He was always very courteous and professional while helping me understand the issues we were facing.
Carol P.
5 out of 5
1/29/2021
Everyone, including Bryan was courteous and provided good service. Thank you very very much!
Larry U.
3 out of 5
1/29/2021
Austin was GREAT! My vehicle came back with a broken metal license plate and he have purchased a new one to replace it. He didn't have to do that, but it is very much appreciated!
Phillip L.
5 out of 5
1/28/2021
Austin was a friendly and professional representative. Keep up the good work !
Tim W.
4 out of 5
1/28/2021
Austin delivered! A true team player. I felt he was sincere in taking good care of my needs and was open and honest with me. A rare commodity these days in my opinion. Thank you.
David O.
4 out of 5
1/27/2021
More available time slots for service would be nice. I had to book 3 weeks out from the time/day I did want. Also do you have Saturday bookings for service?
Lorena L.
5 out of 5
1/27/2021
Great Service! A+ on the communication!
Ronny T.
5 out of 5
1/27/2021
Service writer was thorough and keep good communication with me. Thank you.
Rhochell M.
5 out of 5
1/27/2021
Thank you for the great customer service!
Nancy W.
1 out of 5
1/26/2021
The job was completed poorly, damage to my hood. One side of car is smeared.
Keith S.
1 out of 5
1/26/2021
So you sold me a vehicle whose heater didn't work properly. I brought it back after an hour and you sent me away with no resolution. It's soured me on the brand, the dealership, and my family's purchased decision. I'm going to try to get it fixed at a different dealership.
Darrell S.
5 out of 5
1/24/2021
Awesome service 100
Bradley F.
4 out of 5
1/24/2021
Extremely satisfied with the entire experience of getting my 2016 Ram 1500 serviced at West Hills CJDR. Alex provided excellent customer service. I couldn’t ask for anything more.
Seth H.
1 out of 5
1/24/2021
Service wasn't my issue... I ended up seeing my Jeep to you, and the finance lady was horrible. Please look for my Google review
David M.
5 out of 5
1/24/2021
Austin and the service team were great! Service was quick and communication was top notch. Thanks!
Scott C.
4 out of 5
1/23/2021
Alex D’s astute professionalism and high emotional intelligence earn him a 20 out of 10 for customer service in a highly dysfunctional management and communication disaster. He deserves a promotion and payraise ASAP!!! Alex saved your company 50 potential lost sales and 1000s of dollars in the negative Google review I was going to write. He patiently and professionally listened and solved my problem with your jacked up miscommunication between your front office and service department causing me to have to come back. He wisely offered a discount to make up the difference between the three different pricing estimates by three different people for a simple inspection. I have lost faith and confidence in your overpriced service department and will look elsewhere. At least Alex saved you from losing future sales. He’s a keeper and your business will fail without him!!
David B.
4 out of 5
1/23/2021
Very pleasant to work with. Thought he went above and beyond to help diagnose the problem with the vehicle would do business with him again
Christine N.
5 out of 5
1/23/2021
Friendly helpful and efficient

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