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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Mark T.
4 out of 5
12/24/2020
Took a bit too long, but service was overall pretty good.
Kirsten W.
4 out of 5
12/24/2020
Jake was awesome. He kept us informed throughout the whole process. He made it comfortable for us to drop off our vehicle and to pick it Up. People like him at your dealership is exactly why we will always continue to bring our vehicles in to your dealership. Thanks Jake!!
Don W.
1 out of 5
12/24/2020
I scheduled this appointment in advance. I provided a brief explanation about the engine light to the service rep. and inquired about completing an oil change. I was informed that it would take an additional hour. The error code estimate time was 1 hour. After 2 1/2 hours of waiting I asked the service rep for an update and explained that I had been waiting for 2 1/2 hours when he quoted an hour. He grabbed my paperwork and said that he was about to tell me about the fix and then asked me my name. The service rep then said it would take another hour for the repairs. The repair was covered under my vehicle warranty. This completely inconvenienced me and caused me to miss another appointment.
Matteo M.
2 out of 5
12/24/2020
Thank God for Austin. With him and I we were able to get my Jeep back just in time to make my trip south. My Jeep was dropped off in October with a 3 week estimate of completion. There was no reason it shouldn’t have done in November. I had other items I needed to do but since Darryl dropped the ball many times I barley made it. One thing I like to say, the call back is very important at least Austin kept in touch with me. Thank you Austin.
Troy P.
1 out of 5
12/24/2020
Lost keys, misinformation, other than the oil change nothing I asked to be done was done, my timing is critical as I have an extended warranty that will expire before you can get anything done. I wasted 3 weeks waiting for this appointment and all you did was try to up sell more services at my expense no real diagnosis. And creating further delays that could jeopardize warranty josh is not the problem the team failed! Horrible experience
Brandon C.
5 out of 5
12/24/2020
Thank you for getting to my vehicle earlier than my appointment and before the holidays!
Arlene S.
5 out of 5
12/24/2020
Good job
Marcia W.
5 out of 5
12/24/2020
He was very professional and informative
William .
5 out of 5
12/23/2020
Very happy with my 30,000 service.
Jacilyn T.
4 out of 5
12/23/2020
Merry Christmas!
Christie S.
5 out of 5
12/23/2020
He was great and fast.
Cassandra T.
4 out of 5
12/23/2020
Alex presents himself with professionalism, knowledge of service and patience. I appreciate his Service Representative skills, he went above and beyond for us and that is very important to us. We hope that he will run into him on our next service appointment.
Robert A.
1 out of 5
12/23/2020
We came in to have the perma windshield installed and running boards installed. We brought it in at 9am and was told it would be done in about 3 hours. Six hours later, we had to call to get a status and we were told the running boards were on back order so they were not installed. The dealership called us to set up this appointment so we trusted the running boards were available. This appointment should have only been set up for the windshield, and given that it could only be done if it is above 40 degrees and it’s winter, the time to drop off should have been later in the day.
Timothy M.
5 out of 5
12/23/2020
Easy check in... and check out with the services completed. Alex provided excellent customer service.
Dale F.
5 out of 5
12/22/2020
First time taking my new rebel in. So far so good.
Linzee L.
5 out of 5
12/22/2020
Awesome customer service.
Gordon L.
5 out of 5
12/22/2020
I appreciate West Hills Jeep's assistance and handling of my situation, most especially Brandon's courtesy. Thank you very much.
David I.
5 out of 5
12/22/2020
Jacob did a great job pulling everything together to get the job done. Thank you again.
Martha C.
5 out of 5
12/22/2020
I found Troy and the technicians to be very helpful and highly professional. I’ll be happy to return for any future service or repair needs.
Robert P.
5 out of 5
12/20/2020
Bryan was very professional, job well done!

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