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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
James T.
5 out of 5
12/18/2020
Troy did a great job wonderful customer service skills He’s a 10 all around !!
Dean B.
2 out of 5
12/18/2020
When I dropped the car off and discussed checking various concerns like condition of spark plugs- check the history codes as why I see a check engine light at times -excessive exhaust at times when I start the car after it sits for a prolonged time- checking to see if I’m leaking transmission oil - checking what may cause at times that one of my daytime running light is going out- all seems to had been forgotten when i came to pick the car up - I simply got an I’m sorry I forgot to note those concerns- my breaks were squeaking too and got an explanation that it was water and it was taken care of - not really sure that was truest addressed nor explained - and on top of that after dropping $1200 I come out to my car and it wasn’t washed nor given a quick vac nor even my windows cleaned - the jeep dealer in port Angeles at least did that on a regular basis -you guys couldn’t seem to get me to the cashier quick enough though- needless to say you’ve lost my business.
Deirdre T.
5 out of 5
12/18/2020
I was very pleased with my auto service today. Alex was friendly and informative. I will certainly be back for future services.
Edward D.
5 out of 5
12/17/2020
Listened to needs and communicated in a sincere professional manner.
Loretta .
4 out of 5
12/17/2020
My concerns were addressed quickly. All good. Thank you car runs great and no suspicious fluid leak. Over the years all the work on this car has been done at West Hills. :-}
Arlene S.
5 out of 5
12/17/2020
Good job guys I recommend you to any body thank you and merry x mass
Larry P.
5 out of 5
12/17/2020
Awesome service, love dealing with you all. Up front honest and willing to help. 10 starts!
Leslie Y.
5 out of 5
12/17/2020
He came outside to welcome me. He was friendly, courteous and respectful. He answered all my questions and gave me valuable advice. KEEP HIM!
Iva S.
2 out of 5
12/17/2020
It took five times in the shop before you got it fixed. Austin was great but was not the first service technician. Mark helped to get vehicle in so engineers could figure out the problem. Now it's working and I'm happy.
Melissa G.
5 out of 5
12/16/2020
My experience with your Service and Parts Dept was very smooth, professional and efficient, thank you!
Gary F.
4 out of 5
12/16/2020
Austin was great to deal with and went out of his way to come out and see if I needed help while the other guy didn’t even acknowledge I was there. Austin got me in and out and back on the road in a timely manner.He made the appointment work even though he had to finish someone’s job to get it in the computer.Great person to work with
Donald W.
5 out of 5
12/16/2020
Thank you.
Rodney G.
5 out of 5
12/16/2020
Appreciated the communication, follow-up, and follow thru from Jake.
Karen H.
5 out of 5
12/16/2020
Troy very professional. Went over what they were going to do. After they were done he went thru everything they did.
Kelsi S.
5 out of 5
12/16/2020
Bryan did a great job taking care of my Jeep
Peter K.
4 out of 5
12/15/2020
Jake was very helpful. We had questions about our new car's radio that he, with his background, was able to expertly able to address. We came in for an oil change but we got much more in knowledgeable advice and courtesy treatment. Peter K
Kayla B.
4 out of 5
12/15/2020
Very fantastic, got my car back earlier than expected. Also paid a cheaper price for the parts needed!
Gary R.
1 out of 5
12/15/2020
My request to check and fix the creaking in the drivers door was not done.
Kimi M.
4 out of 5
12/15/2020
Jake was awesome, just wish your records of peoples service plans were easier to find so I didn’t have to wait over 2 hours for a key fob
Eileen M.
5 out of 5
12/15/2020
Fast and friendly

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