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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Loretta .
1 out of 5
12/14/2020
When I picked up the car last Friday I drove home (17 miles). I noticed there was fluid leaking out from under the front grill down onto the bumper and smarterings/drop elsewhere. I believed I sent a text message saying the same. Have heard nothing. This is a new problem. I have started the car and let it run for 10 minutes. The leak appears from behind the grill.a When I shut the car off a gurgleing noise is heard
Van H.
1 out of 5
12/14/2020
While Troy was good as an advisor, the rest of the experience left much to be desired. I called to get an appointment for a loud noise coming from my engine early on Monday but couldn't get an appointment until Saturday (5 days later). I didn't drive the car until taking it into the dealer. They determined it was my water pump failing. However, they cannot get the part until late January .... over 30 days away! I don't want to drive my car with a failing water pump, so I am stuck. Needless to say, I am not completely satisfied.
Robert S.
5 out of 5
12/13/2020
This is not Robert’s phone. Please use ****-****-xxxx. Thanks
Steve C.
5 out of 5
12/13/2020
It was excellent service. My vehicle was done in a timely manner and I was able to enjoy the rest of my day.
Michele B.
5 out of 5
12/13/2020
Thank you.
Wesley C.
4 out of 5
12/13/2020
I was able to get same day service for an oil change and Power Steering Flush - after it was recommended due to some discoloration. I appreciated all of the friendly staff, and a clean visiting area with free wifi that made my stay comfortable and entertaining. Happy Holidays
Rodney N.
5 out of 5
12/12/2020
Troy has been more then helpful in keeping me informed and insuring i have a rental car while my car is under repair. Thank you Troy.
Elizabeth F.
5 out of 5
12/12/2020
Troy and the team were awesome and very prompt with service. What I thought was going to be half a day to a full day of work was completed in 2 hours
Christopher P.
5 out of 5
12/12/2020
Very nice and easy to talk to.
Richard W.
2 out of 5
12/12/2020
Austin was great with drop off of vehicle on Tuesday and said he would call at 2pm with update on coolant leak issue. No call back. I called and 3 and was told he would call back, did not. I called around 5pm and receptionist said he would call back or she would. No call back. I called Wednesday at 9am, I was told I would get a call back. No call. My wife and I drove to WestHills at noon to find out what was going on. Austin seemed overwhelmed with papers covering his area. He said it should be done by the end of day or next morning. No update. I called Thursday morning at 10am, receptionist investigated and said the truck should be done by 2pm. Finally got a call from Austin that he was finishing up paperwork and truck is ready. Very dissatisfied with communication. I am not sure I will return. One positive thing. Friday morning I still smelled coolant and the coolant level was not registering. I called Austin, I was not given his direct line initially. He got me in quickly to check on it, topped off the coolant and will monitor the coolant level. Thank you for asking.
Tamara H.
2 out of 5
12/12/2020
Austin, Alex.... FAIL
Devon T.
5 out of 5
12/11/2020
Austin was very friendly and helpful. He’s an awesome asset to your team!
Vance G.
5 out of 5
12/11/2020
Handled very professionally
Deana W.
5 out of 5
12/11/2020
Great experience completed in record time!
Ed I.
1 out of 5
12/10/2020
I was satisfied with the service and the fact that it was delivered before the promise date, the issue I had was that the fuel pump relay recall which I was told that a remedy was not available when the vehicle was first there on 25 November, upon my own research I discovered that a remedy was available on 04 December and relayed the the service advisor, upon picking the vehicle on 09 December, that particular recall was never fixed.
Paul S.
5 out of 5
12/10/2020
Austin was the best advisor i have worked with.
Cooper W.
5 out of 5
12/10/2020
Very professional and quick
Mathew M.
5 out of 5
12/10/2020
Jake did an outstanding job during my oil change. Really good to work with him.
Malo C.
5 out of 5
12/10/2020
Keep up the good work.
Richard M.
5 out of 5
12/10/2020
Thank u

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