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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Robert B.
5 out of 5
12/10/2020
Great service. Thank you
Luke P.
1 out of 5
12/10/2020
I reported my heat wasn't working, it's probably the blend door actuator. Please diagnose why it isn't working. I was charged $150 to confirm that the actuator isn't working. It would be another $150 to actually fix the issue. Very disappointed.
John J.
4 out of 5
12/9/2020
Alex did a amazing job had me in and out before my lunch period was over will definitely go back to him for any other needs I need on my vehicle
Alex G.
5 out of 5
12/8/2020
So friendly and helpful!
Ryan M.
5 out of 5
12/8/2020
Jacob is a cool dude, and probably the person I’ve enjoyed dealing with the most to date in the service department.
Farid .
4 out of 5
12/6/2020
Austin and the cashier on duty Saturday before closing expedited the transaction with a (masked) smile, courtesy and efficiency. Austin also gave me all the time I needed for answering all the questions I had about my newly purchased vehicle and was instrumental in making up my mind to bring my vehicle to be serviced and maintained at the Jeep dealership. Thank you and kudos to all.
Serena K.
2 out of 5
12/6/2020
This summer we were blown away by the service we received and truly grateful. This time, the rep who helped me, Austin, was unpleasant from the second I walked through the door. He acted annoyed at nearly every interaction I had with him, even by phone. I also do not appreciate being pushed to do a service that is no even due - specifically being leaned on for an oil change when my truck showed 56% oil life left. It was slimy and now I have a loss of confidence. I have no desire to hear from Austin and do not wish to be called by him.
Nicole J.
5 out of 5
12/6/2020
Austin was very friendly and helpful. Thank you!
Joseph V.
4 out of 5
12/6/2020
job well done on the oil change just one thing they miss is rotation of the tires. other then that all is good.big thumbs ???? up.
Brandon B.
2 out of 5
12/6/2020
The last place I bought a truck from with the maintenance service would clean out the trash but other than that it was great
Renae E.
5 out of 5
12/5/2020
Troy was awesome! I always enjoy working with him
Mathias S.
4 out of 5
12/5/2020
Austin was very friendly and flexible. He kept the van a day longer because Chrysler's system was down on the day of our service appointment, but he got both recalls taken care of, which was a pleasant surprise as we were originally told we would have to wait for a part for the second recall.
Clifford W.
5 out of 5
12/5/2020
I appreciate the way Troy got my Jeep in and when it came out he informed me of other work that was needed.
Chainarong B.
5 out of 5
12/5/2020
Troy did a good job and very good service
Charles M.
5 out of 5
12/5/2020
Fantastic service. Best I have experienced!
Ricardo S.
5 out of 5
12/5/2020
Thank you .
James C.
1 out of 5
12/5/2020
Filled out paper work on toyota, instead of jeep. Took three days to do half a days work. Did not do all the work requested (reattach rear window defroster wire. DID Not CALL had to go to service dept for answers. And still had to return latter to pick up my jeep on third day.
Michael T.
1 out of 5
12/4/2020
Communication was horrible. I called and left messages several times and did not get a call back for 4 hours!! At that time it was about 6pm. Your service writer kept trying to sell me this bs transmission service that I know I did not need. I brought my truck in for the transmission shifting hard or not at all. Was told it was low on fluid and my response was to top it off and look for leaks. He was adamant about doing a transmission service. Why in the hell would I do a $300 service on a transmission that isn't shifting properly? With 60k miles on it? I'll take my business elsewhere from now on. Do not contact me.
Tom A.
2 out of 5
12/4/2020
NO COMMUNICATION AT ALL. I CALLED REPEATEDLY AND LEFT MESSAGES AND CALLS WERE NOT RETURNED. I WILL NEVER DO BUSINESS WITH ANY OF YOUR AUTO GROUP EVER AGAIN.
Charles J.
5 out of 5
12/4/2020
Very fast service

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