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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Alexander D.
5 out of 5
11/29/2020
Fantastic service
Carol P.
4 out of 5
11/29/2020
I’ve been coming here since the first oil change for my Durango and I can honestly say that Troy has been the BEST service manager I’ve dealt with. He went above and beyond by accommodating my husband’s request (stemming from a problem 2 oil changes ago. A service manager was supposed to have followed up with my husband months ago but never did) which gave him peace of mind. I actually told my husband because of the problems I’ve had with your dealership (service dept) I was going to go back to Toyota at West Hills for servicing because they’ve always been thorough and diligent but since Troy has been so wonderful I think I’m going to give your dealership another try. I think I may begin to request him as my service manager when I book an appointment.
Cole T.
5 out of 5
11/28/2020
Alex is the best damn service advisor there is he helped me right away and got me one of those awesome coupon books for oil changes, give that man a pay raise nicely done Alex.
Michael C.
5 out of 5
11/28/2020
Outstanding service
Matt H.
1 out of 5
11/28/2020
Daryl told me my vehicle could not be worked on due to my blow and go my blow and go was not locked out and I believe that a technician could have done a diagnostic of my problem but I was told that I needef to get my vehicle towed away before Monday. I am part of a lot of car groups on Facebook and I'm going to tell them not to go to West hills Dodge dealership due to poor customer service.
Leland P.
4 out of 5
11/28/2020
Austin was very professional and took a lot of time to address an extended warranty problem of Christler’s making. It not only took time but some real smoothing. I’m a new customer who has found a home for service. Thank you
Angela S.
5 out of 5
11/27/2020
I appreciated all the information that Troy provided while my Jeep was being serviced. He was informative, professional and friendly!
Ryan B.
2 out of 5
11/27/2020
I’m just tired of you guys!!! You never listen to me! I have **** noted on what NOT to do to MY car during its time with you and you do it every fuckk game time!!! ????
Troy I.
5 out of 5
11/27/2020
Alex was very attentive and communicated well. Overall experience was excellent
Clarence S.
4 out of 5
11/27/2020
I am always satisfied with the service of my vehicle. I have also appreciated good communication during the process of service. This time unfortunately I did not receive good communication about status of my vehicle the first two days. I had to contact the service department multiple times to get any information. This is not the norm and was a little disappointed in the lack of communication.
Vicki W.
5 out of 5
11/27/2020
Thank you for fast friendly service!
Mary H.
5 out of 5
11/27/2020
Great job!
Vickie B.
4 out of 5
11/25/2020
I enjoyed troys attitude
Kenneth L.
5 out of 5
11/25/2020
The service was just great
Robert M.
2 out of 5
11/25/2020
It was to be an emergency appointment. Yet I sat there over 5 hours before car was pulled into garage to get worked on. Otherwise service was good.
Nancy R.
5 out of 5
11/25/2020
Even though it was busy, Alex check in with me regularly. The facility was clean and everyone was friendly.
Michael R.
5 out of 5
11/25/2020
Austin was very patient with me. He knew I was upset with some service but like a professional, he helped me through my struggle.
George S.
3 out of 5
11/25/2020
I know there is a limited footprint for parking and waiting in the lot but it seems there were a lot of vehicles just sitting there. I would take a look at the utilization of the parking area for service.
Lea M.
4 out of 5
11/25/2020
He was great so helpful and prompt. Watched a lot of people look at me and not even say hello, or itll be a minute, except him!
Hannah M.
3 out of 5
11/24/2020
I just think the communication needs improvement.

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