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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Jennifer R.
4 out of 5
11/24/2020
Jacob was friendly, made some light hearted small talk which was appreciated. Also since I arrived early he was able to get me in early and I was able to make it back to work in a more timely fashion. Nice guy.
Alex D.
1 out of 5
11/24/2020
I was told my vehicle would be fixed. But I’m still having the same issues. My car just turns off when I’m driving!
James B.
5 out of 5
11/23/2020
Troy lgel was outstanding he really helped me out
Michael B.
5 out of 5
11/21/2020
Great job and good communication! Thanks.
Rene M.
4 out of 5
11/21/2020
Jacob was wonderful and I appreciate all he did to keep me informed. He listened to my concerns and made sure the tehcs were aware of them so they could make accurate recommendations. I was not happy with the initial service. My appointment was at 9. I called many times between 12 and 1 to get a status. I expected to hear by 12 and was not happy I had not. Jacob was kind when he returned my call.
Harry L.
3 out of 5
11/21/2020
I didn’t have an appointment and really needed my car. They told me to bring it in and would try and fit me in. The found out what the battery issue was and had an auxiliary battery in stock.
Michelle G.
4 out of 5
11/21/2020
Thank you for being such a pleasant experience. This is my second service appointment here. This is my first purchase from Westhills and my second Jeep dealership. I had a horrible experience every-time I went in to get service at the other place. So thank you for not making this a 3 hr event and getting everything done that I needed.
Douglas T.
5 out of 5
11/21/2020
Alex was did a great job with my service.
Sheila R.
4 out of 5
11/20/2020
Your people cleaned ever hour and we apricated that. The service tech was very helpful and even brought the nail that was in our tire out to us. Very impressed with his service.
Iva S.
1 out of 5
11/20/2020
Car has been in 4 times to fix but no luck. Still not fixed ????.
Kristin G.
5 out of 5
11/20/2020
I felt Darryl was very professional, knowledgeable, and provided all the services my Jeep needed. I was anticipating a much longer wait time for the service, as well, and was glad to be in and out in less time than expected.
Dale J.
5 out of 5
11/19/2020
Troy was very helpful and kept me updated on the progress of my vehicle.
Ryan F.
5 out of 5
11/19/2020
Good dude, personable and straight forward. No complaints!
Arthur S.
5 out of 5
11/19/2020
Thank you, a very good experience,and with Jacob and team, a very positive result.....Excellent Service!
Paula M.
3 out of 5
11/18/2020
He called & let me know I had a dirty filter & had it replaced before I picked my truck up. It saved me another trip.
Debra C.
4 out of 5
11/18/2020
Austin was a pleasure to work with he even brought the car up under the cover for me because it was pouring rain. He was very pleasant and polite.
Joey B.
2 out of 5
11/18/2020
Service rep did not provide adequate updates on progress nor was my service completed in a timely manner; no feedback that indicated o would be without a car for 1 1/2 weeks
Paul O.
2 out of 5
11/18/2020
Went out to start my Durango this morning and the Battery is dead. It’s a brand new battery. I’m sure you will tell me it has nothing to do with you working on my electrical system. This is one more example of why I don’t trust dealerships.
Logan W.
5 out of 5
11/18/2020
He was very knowledgeable and helpful. Any questions I had he was very able and willing to answer any questions I may have had. I will definitely bring my vehicle back to your establishment.
John H.
4 out of 5
11/18/2020
Very nice experience considering the Covid-19 shutdowns. Missed the Coffee!

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