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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Michael T.
5 out of 5
11/17/2020
Every one I worked with were outstanding.
Joseph A.
2 out of 5
11/17/2020
Your team needs to do a better job of communicating. When time estimates are provided they should either 1) be honored, or 2) the customer should be called and informed of delays. I had two service appointments in two days. On both days the service team failed to call me about delays in work. Over both days the total delay in expected service completion was about 6-7 hours. I never received any notification or calls that this would be the case. I had to call to inquire after all three delays even after waiting for at least 1-2 hours before checking in (so as not to pester and be patient). The longest delay without an update was four hours. I would rather be told “I don’t know when the vehicle service will be completed, we will call you in a few hours.” The work performed was great and otherwise the customer service provided by the team was great. Generally very friendly.
Ronald D.
5 out of 5
11/16/2020
Great Service
Tara D.
4 out of 5
11/15/2020
He did everything possible to get me the oil change I needed even though my loyalty program had expired. Great Custer service
Garrett H.
1 out of 5
11/15/2020
Needed a coolant flush and to get warranty work done. Was told I would be there for 3-4 hours if I got coolant and warranty work done. So I just got the coolant flush and I wound up still being there for 3 hours for a 30-45min job. It’s not the service advisors job working on vehicles but being able to communicate between technicians and customers is.
Glenn G.
5 out of 5
11/15/2020
Austin did a wonderful job taking of our car and keeping us informed along the way. We appreciate the great service and the personal commitment to your customers!
Mark D.
5 out of 5
11/14/2020
Pleasant and efficient. Thank you.
Timothy C.
5 out of 5
11/14/2020
Excellent work and service
Stacy H.
4 out of 5
11/14/2020
Very professional was in and out in about an hour
Ron R.
5 out of 5
11/14/2020
I'm always satisfied with the service I get from your company. Ron R
Maureen C.
2 out of 5
11/14/2020
No one notified us when my 2019 Dodge Caravan was ready to be picked up. Your staff insisted that my vehicle was a 2020 Gladiator. I did not receive my senior citizen discount or the personalized discount for service that had been emailed to me. I am not pleased with the service at all.
Kelly S.
2 out of 5
11/14/2020
First, Alexander Defillippi did a wonderful job on my truck - the actual service is great. Booking appointments, communicating with your department is not great. Phone/text messages go unanswered. It's almost impossible to book an appointment online. Again, the actual servicing of my truck was professional and great.
Dennis L.
5 out of 5
11/14/2020
Everything went great.
Jacob R.
2 out of 5
11/14/2020
The communication wasn’t good. And hasn’t been good since I bought my car from you. It took over 3 hours to fix my windshield yesterday (11/13/20). I had to call the Auto Glass Plus to figure out if my car was done. When I call the dealership service department 3 times, no one answered the phone.
Michael D.
4 out of 5
11/14/2020
Jake is doing a super job - I returned home to find that my steering wheel heater just stopped working after the service. He’s arranged for me to return next Tuesday.
Lori B.
5 out of 5
11/14/2020
Appreciate your quick service.
Janet H.
4 out of 5
11/13/2020
Jacob, was very professional, honest and explained things well. As a older woman that means a lot to me. I felt that he cared. Thank you Jacob.
Glenn L.
5 out of 5
11/13/2020
Awesome
Donald M.
5 out of 5
11/13/2020
Good job!
Brent S.
4 out of 5
11/13/2020
Jake did a wonderful job creating rapport and a connection with me to help me feel like my best interests are his concern. He did a great job breaking bad news prior to picking up the truck, more on that later. When I picked up the truck he was polite and courteous. He apologized once again at the new policy being enforced at your dealership. This policy of denying prepaid maintenance based on time frames is not ok. He informed me that it was a decision of the third party but to make a decision like this in a time where a lot of people are not putting miles or driving their cars much is disgusting. I’m upset that is the direction they decided to go, unfortunately, it reflects poorly on West Hills and not the third party. I have 1 maintenance service left in this contract and I would like to not lose this service.

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