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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Susan P.
4 out of 5
11/13/2020
I was told when I come in for 1st oil change to mention that the GM was going to give me 3 years free oil change because of my poor experience buying my 7 Jeep from you guys , and the counter person would not address this issue and when I come next time , my concern is it will be 6 months past buying my keep and it will be forgotten and no one will put this in the system, I am concerned that this will be forgotten and not in system, So that is my was my experience, Thank you, I was wondering why it takes 1.5 hours when you have an appointment why so long
Robert J.
5 out of 5
11/13/2020
I was greeted in a timely manner when I arrived, and the entire process was very professional.
Kurt B.
1 out of 5
11/13/2020
When I made the appointment for this recall repair, I specifically asked if the required parts were in stock. The person scheduling the appointment checked with the parts department and assured me that the parts were in stock. So, the day of the appointment, we drove 45 minutes and dropped the truck off. After driving home and about 4 hours later, we were informed that the parts were on back order and the repair couldn’t be done.
Kevin R.
5 out of 5
11/12/2020
Austin greeted me as soon as I walked into the Service Department. He was very professional.
Joseph W.
5 out of 5
11/12/2020
Troy did a great job very professional very friendly very attentive
Abreana P.
1 out of 5
11/12/2020
Vehicle wasn’t ready at the time I was told, zero Communication unless I called a few times.
Samuel A.
1 out of 5
11/12/2020
1) My vehicle was done for 20 minutes before I finally went up to ask about it. Turns out the service rep was at a long lunch and instead of turning over with someone I had to have them go check his desk for the keys. 2) 1.5hr oil change for a scheduled maintenance is crazy.
Julie M.
5 out of 5
11/12/2020
Excellent, friendly service!
Charles J.
5 out of 5
11/11/2020
Austin went beyond what was expected of him. Great ???? job
John C.
2 out of 5
11/11/2020
I’ll wait to hear from your representative.
Carol C.
4 out of 5
11/11/2020
Troy provided excellent customer service. He listened well, was courteous and considerate, honest, and established an atmosphere of trust in such short time. This positive experience was a need given my negative experiences I had in the past with a nearby dealership. In fact, this experience determined whether I’d be returning to the Haselwood Auto Plex for continued service or not. And, I’ve decided that I will be as long as I can get good customer service. Troy delivered more than I expected, and I bet my feedback about him isn’t a “one off.”Job well done Troy
Dorina P.
4 out of 5
11/11/2020
Alex was awesome and very good at explaining what needed to be done to my car and how much I would have to pay. No surprises. He is a Rockstar!!
Brandon B.
5 out of 5
11/11/2020
Troy did great. Was very patient and made sure the mechanic working on my vehicle knew I was waiting and provided me updates along the way. Thank you
Susanne B.
4 out of 5
11/11/2020
Darryl was exceptional with his care and support! Will ask for him personally next time!!
Gary J.
4 out of 5
11/10/2020
You need to get this guy a raise some other dealerships going to **** them up
Otto J.
5 out of 5
11/10/2020
Very smooth process. Jake was friendly and accommodating.
Jeremy G.
4 out of 5
11/8/2020
Alex is a natural customer expert - empathetic and clear communication. 11/10
Lara C.
4 out of 5
11/8/2020
Troy is great
Oly S.
5 out of 5
11/8/2020
Jacob was the man I was looking for! He new my 6.7 Cummins . Very happy!
Jennifer W.
5 out of 5
11/7/2020
You all have provided flawless, pain free, ultra-fast, top notch service since my Jeep purchase. I have never doubted for one second that I made the perfect choice when buying from you. Love always, Jennifer W

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